Patient Services Coordinator (Full-Time, Day Shift) - Highland, IN

Comprehensive Prosthetics & Orthotics (CPO)•Highland, IN

3h•$18 - $19•Onsite

About The Position

The Patient Services Coordinator serves as the first point of contact for patients and families, playing a critical role in delivering a positive, organized, and compassionate healthcare experience. This position blends front-desk operations, patient support, scheduling, insurance intake, and administrative coordination within a fast-paced outpatient clinical setting. This is an excellent opportunity for someone with strong customer service skills who is interested in healthcare administration, patient access, or clinic operations.

Requirements

High school diploma or equivalent required
3+ years of experience in a customer service, healthcare, medical office, or administrative support role preferred
Experience with patient intake, scheduling, front-desk operations, or medical office workflows is a plus
Familiarity with insurance verification, medical terminology, and healthcare documentation preferred
Strong communication, organization, and multitasking skills
Ability to work collaboratively in a team-based clinical environment
Comfort using computers, office equipment, and electronic health record or patient management systems
Ability to lift up to 50 pounds as required for clinic operations
Authorization to work in the United States

Nice To Haves

Experience with patient intake, scheduling, front-desk operations, or medical office workflows is a plus
Familiarity with insurance verification, medical terminology, and healthcare documentation preferred

Responsibilities

Welcome patients and visitors with professionalism, warmth, and empathy, ensuring a positive first impression
Manage front-desk operations including patient check-in, scheduling, phone support, and appointment coordination
Collect and accurately enter patient demographic, insurance, and identification information into the Patient Management System
Explain financial responsibility, enrollment documentation, and consent forms in a clear and compassionate manner
Obtain and maintain compliance documentation including HIPAA forms and Supplier Standards
Coordinate with clinicians, referral sources, and internal teams to ensure smooth patient flow and continuity of care
Maintain an organized, clean, and welcoming clinic environment
Support general administrative tasks such as data entry, billing support, document management, and scanning
Serve as a patient advocate by answering questions and ensuring patients feel informed and supported throughout their visit
Participate in ongoing training and professional development opportunities