Patient Services Coordinator

OrthoCarolina•Charlotte, NC

2d•Hybrid

About The Position

At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-us We are currently searching for a Patient Services Coordinator to work with our team at our OrthoCarolina Matthews location. This position has the ability for possible remote work but must be able to travel onsite as needed or requested. The Patient Services Coordinator (PSC) serves as the initial point of contact for patients and healthcare providers within the clinic. Essential Functions: Appointment scheduling and answering incoming calls from healthcare providers and patients. Ensures that all calls are handled in a timely, courteous manner and that patient appointments are in keeping with all OrthoCarolina and clinic policies. Reschedules patients as needed to accommodate clinic schedules and assist referral physicians and other healthcare providers with information and appropriate resources to address their needs in a timely manner. Supports clinical team to more efficiently assist patients with medical questions, using templates and protocols which are completed, and sent to clinical team for response. With expert physicians and care providers in locations throughout our region, OrthoCarolina is one of the nation’s leading orthopedic practices and your destination for comprehensive orthopedic care. We bring expertise in the areas of foot and ankle, hand, hip and knee, shoulder and elbow, spine, sports medicine and pediatrics to offer a continuum of care unmatched in our region — and throughout the country. OrthoCarolina. You. Improved.

Requirements

Ability to learn proprietary software applications.
Skill in telephone procedure.
High school graduate, GED, or equivalent experience
One years’ experience in call center/medical setting involved with in -bound calls, scheduling, patient flow, and patient care.
Prior, direct experience in fast-paced customer service setting required.

Nice To Haves

Knowledge of medical terminology preferred.
Associate or bachelor's degree preferred.
Experience as MAA, MOA, Unit Secretary, EMT, or other healthcare certification, preferred.
Prior experience with Centricity, Touchworks, Cisco Call Manager, Cisco IP phone system, and EMR preferred.

Responsibilities

Appointment scheduling and answering incoming calls from healthcare providers and patients.
Ensures that all calls are handled in a timely, courteous manner and that patient appointments are in keeping with all OrthoCarolina and clinic policies.
Reschedules patients as needed to accommodate clinic schedules and assist referral physicians and other healthcare providers with information and appropriate resources to address their needs in a timely manner.
Supports clinical team to more efficiently assist patients with medical questions, using templates and protocols which are completed, and sent to clinical team for response.