Patient Services Coordinator - Client Services - Full Time Days

NewYork-Presbyterian Hospital

1d • Onsite

About The Position

Across NewYork-Presbyterian/Weill Cornell Medical Center your leadership will ensure we continue to meet and exceed the expectations of our patients and their loved ones. It’s the kind of work that’s at the forefront of a better tomorrow for countless human beings. Find out how you can Make It Possible. Client Relations/Patient Services Coordinator Take on this highly visible role, serving as the initial contact at NYP responsible for facilitating appointments with providers, serving as a liaison between patients/families and hospital staff to facilitate communications, address requests and resolve issues. Advocate for patients and their families to ensure the delivery of top-notch care. Play a lead role in department-based initiatives, from the development of new policies and procedures to the implementation of performance improvement activities. Conduct investigations (including interviews) to fully understand patients’ needs and concerns, and recommend solutions (e.g., referrals to appropriate departments). This is a high-visibility position that demands tremendous interpersonal and communication skills.

Requirements

• Bachelor’s Degree from a recognized college or university
• Five Years of previous experience

Nice To Haves

• Excellent communication and interpersonal skills to effectively collaborate and resolve patients’ issues

Responsibilities

• facilitating appointments with providers
• serving as a liaison between patients/families and hospital staff to facilitate communications, address requests and resolve issues
• Advocate for patients and their families to ensure the delivery of top-notch care
• Play a lead role in department-based initiatives, from the development of new policies and procedures to the implementation of performance improvement activities
• Conduct investigations (including interviews) to fully understand patients’ needs and concerns, and recommend solutions (e.g., referrals to appropriate departments)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees