Patient Services Coordinator

Saving-Sight•Kcmo, MO

11d•$19•Hybrid

About The Position

This mission centered position aids in providing services and/or distributing products to patients nationwide while maintaining accurate and complete data on partners and patients.

Requirements

Strong interpersonal, written, verbal, and phone communication skills
Strong organizational skills, critical thinking, problem-solving abilities and attention to detail.
Ability to work independently, with limited direction, and in a team environment.
Proficient in using multiple screens and systems including Microsoft Office, databases, and web applications.
Skill in maintaining patient confidentiality when handling verbal, written, and electronic information.
Skill in active listening and responding appropriately to patient concerns.
Ability to exercise sound judgment and discretion when handling sensitive or private information
A minimum of one (1) year of work experience in a call center or customer service environment
Must have reliable transportation.
Availability to work nights and weekends as necessary.

Nice To Haves

A basic knowledge of ophthalmology (various specialties, anatomy of the eye)

Responsibilities

Perform d aily departmental tasks by reviewing incoming orders, contacting patients about refills, and coordinat ing order shipments
Manage multiple databases to ensure accurate and complete records of partner accounts, and patient information in all systems.
Assist with a high volume of inbound and outbound calls as part of the Patient Services team.
Follow up with patients, physicians , blood collection facilities to meet patients' needs and satisfaction.
Collect patient payments and execute other accounting functions related to the order.
Display a professional demeanor towards all patients and agencies (including but not limited to physicians, schedulers, technicians, phlebotomists, patients , and other Vital Tears partners) while maintaining and strengthening relationships with all external and internal partners.
Demonstrate teamwork and collaboration in internal and external communications.
Be self-motivated to monitor your own work, ensuring a high level of quality, efficiency, and standards achieved.
Work closely with other internal departments on tasks, projects , and initiatives related to Vital Tears. (Quality Assurance, Finance, Lab, other)
Document accurate and current accounts, interactions, and events in the customer relations management tool.