Patient Services Coordinator

Fairview Health Services•Burnsville, MN

3h•Onsite

About The Position

We are seeking a patient services coordinator (PSC) to join our rehab team at M Health Fairview Clinic in Burnsville. The PSC performs a number of duties throughout the day, including answering phones, scheduling and rescheduling patients and clerical work. The PSC working in patient care settings is also responsible for greeting and checking in patients/visitors, providing and making sure patients fill out necessary forms as well as maintain a clean, welcoming environment. The PSC must have knowledge of computers, database/word processing software and standard office procedures and equipment. A candidate for this position must also possess excellent customer service and communications skills. This is a full-time position (1.0 FTE, 80 hours per pay period) with a set schedule including one Saturday every other month. Fairview Rehabilitation offers a broad range of services that serve patients across 10 acute-care hospitals, 3 post-acute settings and 70 outpatient adult and pediatric therapy clinics, including Physical, Occupational and Speech Therapy, Audiology, and Cardiac & Pulmonary Rehab.

Requirements

Knowledge of computers, database/word processing software and standard office procedures and equipment
Excellent customer service and communications skills

Nice To Haves

Vocational/Technical training
A.A./A.S.
1 year experience as a scheduler/administrative assistant in a healthcare setting

Responsibilities

Completes scheduling functions
Demonstrates excellent customer service skills
Produces efficient and accurate schedules and associated reports
Records and updates schedule changes accurately, communicating changes to all involved staff
Seeks out solution to time conflicts directly through parties involved and other available resources.
Scans pertinent documents into the patient record
Informs patients if there is an unexpected change in their scheduled appointment, including offering other options, rescheduling or cancelling
Completes clerical and reception duties
Answers, screens, and responds to telephones calls
Reviews and routes scans, faxes, inter-departmental or postal service mail
Takes and leaves concise messages for patients and responds as requested
Makes new patient packets
Pulling and tallying data
Word processing
Report development
Develops and implements office/department procedures to maintain systems and records
Orders supplies and monitors par levels for the department
Locates and orders repairs and service requests
Maintains databases, files and records on a regular basis according to established procedure
Completes the Medicare and Medical Assistance certification, as applicable
Checking in patients
Facilitates all necessary paperwork
Obtains all necessary patient consent and delivers privacy and bill of rights information
Gathers patient demographic
Obtains necessary signatures
Ensuring waiting room and front desk appearance is professional and clean