Patient Services Coordinator

Cherry Health • Grand Rapids, MI

3d • Onsite

About The Position

The Patient Services Coordinator plays a key role in delivering excellent customer service to patients, ensuring a positive patient experience through various communication channels. This position supports patient care through call management, patient intake, symptom triage, scheduling, registration, insurance management, and documentation. The role requires attention to detail, the ability to manage a high volume of patient interactions, and collaboration with clinical staff to ensure quality service. The position involves working flexible hours, including nights and weekends, to accommodate business needs. Currently this is a full time benefit eligible position typically working Monday to Friday 8am to 5pm. This will be onsite at our Heart of the City - West facility. Bilingual in Spanish is required.

Requirements

• Knowledge of medical terminology and insurance processes.
• Strong teamwork skills to achieve positive outcomes for patients and staff.
• Bilingual skills (Spanish preferred).
• Excellent phone communication and customer service skills.
• Proficient in Microsoft Office programs and the ability to learn new software.
• Detail-oriented with strong organizational skills.
• Effective written and verbal communication skills.
• Ability to maintain patient confidentiality in adherence to HIPAA regulations.
• High School / Equivalent
• At least one year of experience in a medical office, call center, or customer service role.

Nice To Haves

• Associate Degree or specialized training

Responsibilities

• Open and close the Contact Center promptly.
• Greet patients and clients using appropriate communication methods and scripts.
• Collect and input accurate patient data, including financial and demographic information, into the patient record.
• Record clear, concise messages for physicians and staff, prioritizing tasks within the EMR system.
• Actively listen to identify urgent symptoms and direct patients to clinical staff for timely assistance.
• Collaborate with team members and site partners to address patient needs efficiently.
• Schedule patient appointments, confirm appointments, and create patient charts in compliance with scheduling guidelines using the electronic system.
• Coordinate translation services when required.
• Maintain knowledge of insurance guidelines for accurate scheduling, verification, and eligibility determination.
• Audit appointments and charts to ensure completeness and accuracy of patient data.
• Represent the organization at community events, promoting services and fostering positive relationships.
• Review sliding fee scale costs as necessary.
• Achieve personal and team performance goals, both qualitative and quantitative.
• Ensure confidentiality and accuracy when handling patient data in the Electronic Health Record (EHR).
• Perform additional duties as assigned.

Benefits

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles
• Medical, Dental and Vision Insurance for you and your family
• Generous Paid Time Off benefit – 4 weeks per year for full time
• Paid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!
• 403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5%
• MET and MESP 529 Savings Plans
• Pet Insurance!
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED