Patient Services Coordinator

Cure 4 The Kids Foundation • Las Vegas, NV

23h • Onsite

About The Position

Serves as initial contact at check-in. Patient Services Coordinator greets patients and coordinates all services to get patients efficiently through the facility. This is a non-exempt, hourly position.

Requirements

• High school diploma or GED
• Personality and demeanor to work with the public and assist distraught families.
• Excellent verbal and written communication skills.
• Strong interpersonal skills.
• Good organizational skills.
• Ability to understand and follow written and verbal instructions.

Nice To Haves

• Previous work-related skill, knowledge, or experience.
• Completion of a medical office training program.
• Bilingual English/Spanish preferred, not required.

Responsibilities

• Enthusiastically greets patients, parents and visitors and ensures all appropriate visitors/vendors sign in and are provided with a visitor badge.
• Answers, screens, and direct calls; documents and escalates all patient complaints; takes detailed messages and/or transfers telephone calls to appropriate team members or voicemail.
• Manages provider schedules, including scheduling appointments, addressing no-shows, late arrivals and appointment confirmations.
• Reviews after-hours phone log and voicemail throughout the day; addresses all messages and directs messages to appropriate personnel.
• Assists patients with the completion of all required paperwork, scans insurance cards and photo IDs, and updates existing patient information and demographics into computer system.
• Collects co-payments, deductibles and patient account balances. Balances daily front desk collections and closes daily journals with appropriate team members.
• Prints return-to-school/work notes for patients and parents.
• Maintains a neat and orderly reception area.
• Communicates with patients and parents about wait times, offering refreshments as appropriate.
• Performs other duties as assigned.

Benefits

• One of the most competitive compensation and comprehensive benefit packages in the field of healthcare
• A state-of-the-art clinical and administrative environment located at 215 and Town Center, Summerlin on the Roseman University Campus

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED