Patient Services Coordinator

Triumph Treatment Services

About The Position

Step into a role where every interaction makes a difference. As our Patient Services Coordinator, you’ll be the welcoming face and supportive guide for clients, visitors, and community partners—helping each person feel seen, supported, and pointed toward the resources they need to succeed. In addition to creating a warm and professional first impression, you’ll keep operations running smoothly by managing communication, maintaining organized and accessible documentation, and ensuring our office stays well-supplied and efficient. This position blends compassion, service, and organization—perfect for someone who enjoys being at the heart of a team and takes pride in helping others move forward with clarity and confidence. Our ideal co-worker is compassionate, team-oriented, and committed to the people we serve. You communicate openly, support your colleagues, and bring curiosity, accountability, and respect to your work. You value collaboration over competition and believe recovery is possible for everyone. As one of Washington’s longest-running providers, we offer a true continuum of care—from treatment and outpatient services to recovery housing and long-term support. Our integrated, wrap-around model allows staff to gain diverse experience while helping clients build stable, sustainable lives in recovery. Staff find deep fulfillment in witnessing real transformations: people regaining confidence, reconnecting with family, and rediscovering hope. Whether through lived experience or professional passion, our team shares a purpose-driven commitment to making a meaningful difference every day. We invest in our team with medical, dental, and vision coverage, a supportive and values-driven culture, paid time off that starts accruing on day one, and much more—because caring for yourself is essential to caring for others. The Patient Services Coordinator responsibility encompasses a variety of administrative support tasks and general office responsibilities. Additionally, this position may represent the clinical facility on the Safety Committee.

Requirements

High School Diploma or GED required.
Drivers license and insurance required
Ability to understand, remember, and apply oral and written instructions or other information.
Ability to plan, organize, and carry out assignments from management staff with minimal direction.
Ability to analyze situations and make decisions that moderately impact the immediate work unit.
Ability to organize and prioritize job duties effectively and timely, set priorities, and meet critical deadlines.
Ability to understand and follow basic instructions and guidelines, complete routine forms, and communicate orally.
Physical requirements for this position include hearing, seeing, smelling, speaking, feeling, reaching, pinching, and repetitive motions.
This position requires standing, walking, and bending for long periods.
This position may require exerting up to 40 pounds of force to lift, carry, pull, or move objects.

Nice To Haves

Associate's Degree or equivalent combination of education and work experience preferred.
Medical Office Experience

Responsibilities

Serve as a hospitable guide for both the program and the agency; greet visitors and clients warmly, and assist in navigating clients and guests to the appropriate resources or partner agencies.
Delivers administrative support including fielding telephone calls, handling both electronic and physical mail, keeping track of inventory, and ensuring office supplies are adequately stocked.
Offer document organization and accessibility services for both clients and team members. This encompasses management of medical documents, processing and maintenance of laboratory orders and results, handling of insurance and billing details, distribution of educational program materials, and dissemination of informational agency brochures.
Provides support of the intake process by verifying clients desire for mental health services, scheduling appointments and updating program information in electronic health record.
Manage client’s historical mental health records, physical examination data, consultations, and any test outcomes from past healthcare providers.
Provide support to operations team as needed
Manage daily mail – check, sort, and distribute mail to appropriate staff.
Purchase tickets as needed for client appointments, transportation, or other approved activities.
Maintain and organize intake and mental health folders, ensuring proper documentation.
Audit client files, including discharge memos and referent Release of Information forms, and close out past client files
Coordinate Mental Health assessments and set up Domestic Violence classes in collaboration with clinical staff.
Organize and add program classes (e.g., Pregnant and Parenting Women) to internal schedules and systems.