Patient Services Coordinator
About The Position
At PT Solutions Physical Therapy, we are a clinician-founded, mission-driven community dedicated to expanding access to life-changing care. As a Patient Service Coordinator, you will be the vital link between patients, providers, and insurers, ensuring every step of the care journey is seamless, efficient, and supportive. In this role, you will take ownership of key administrative and communication processes that keep our practice moving. From verifying insurance coverage and securing prior authorizations to coordinating physician referrals and optimizing schedules, you will play a central part in helping patients access the care they need quickly and confidently. PT Solutions invests in its team with ongoing training, mentorship, and clear paths for advancement. The company has been recognized as a USA Today Top Workplace four years in a row, including 2025. The team is united by a shared purpose: expanding access to transformative care, and is committed to professional growth and empowering employees to shape the future of rehabilitation therapy.
Requirements
- At minimum, a High School or GED diploma (Submission of diploma for the highest level of education obtained will be required).
- 1-2 years of customer service experience
Nice To Haves
- experience with healthcare preferred
Responsibilities
- Reconcile patient payments and units billed while following HIPAA guidelines
- Follow appropriate processes for Insurance Verification and/or benefits management
- Obtain authorization and/or prior authorization
- Over the counter collections and reconciliation of all charges weekly and monthly
- Maintain relationships with patients, providers, clinicians, and internal operational departments
Benefits
- Competitive compensation with ability to earn performance-based incentives
- Professional development through strategic internal platforms
- Opportunity for career progression with a nationwide physical therapy practice
- Paid Time Off (PTO) and either Sick Leave or Extended Illness Bank (EIB) accrual (dependent on state laws)
- Reimbursement for endurance race entry fees
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
