Patient Services Coordinator

The US Oncology Network • Hampton, VA

21h • Onsite

About The Position

Virginia Oncology Associates, the largest group of medical professionals in Hampton Roads and Northeast North Carolina devoted exclusively to cancer care and blood disorders, has multiple, exciting opportunities for a Patient Services Coordinator to support their offices in Hampton. Applicants are required to complete a quick survey after submitting their resume to complete the application process.

Requirements

• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required
• High school diploma or equivalent
• Must be willing to travel to other office locations if needed

Nice To Haves

• Receptionist or office experience preferred
• 3 years of medical office experience with scheduling background in a busy practice strongly preferred

Responsibilities

• Scheduling, rescheduling, and cancelling patient appointments from orders, reports, and communications
• Professionally contacting patients via phone and electronic communications to complete scheduling and associated tasks
• Answering patient questions regarding scheduling appointments for internal services
• Providing instructions to patients regarding appointment
• Courteously receiving incoming phone calls and responding, addressing, taking messages, and forwarding as appropriate
• Verification of patient demographic and insurance information, processing demographic and insurance updates for entry into practice systems, and appropriate notification communications for changes in patient information or appointment data
• Filing documents, organizing supplies, and maintaining a clean, professional, and organized work area
• Provide general administrative support to patients and practice
• Other duties as requested or assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees