Patient Services Coordinator

Choice Health At Home•Corpus Christi, TX

17h•Onsite

About The Position

The Patient Services Coordinator plays a critical role in ensuring a seamless, positive experience for patients in a home health setting. This position is responsible for managing patient registration, scheduling appointments, and serving as a liaison between patients and medical staff to facilitate efficient communication and care delivery. The coordinator will use medical terminology and coding expertise to process patient information and support clinical workflows accurately. Proficiency with electronic health record systems, particularly Epic Systems, is essential to maintain accurate patient records and streamline administrative tasks. Ultimately, this role contributes to the overall effectiveness of healthcare operations by supporting both patients and providers professionally and compassionately. The primary function of the PSC is to schedule patient services and coordinate with staff. The PSC is also expected to cross-train as the Medical Records Specialist (MRS).

Requirements

Education: High School graduate.
Experience: One year of experience in home care (e.g., home health or hospice) is preferred.
Skills: Ability to establish and maintain effective working relationships with all segments of the staff. If an LVN, nursing skills as defined as generally accepted standards of practice. Good interpersonal skills.
Transportation: Reliable transportation and valid and current auto liability insurance.

Responsibilities

Complete workflow tasks and other assignments to the PSC Responsible Position in the Agency’s electronic medical record.
Prioritizes the scheduling of new patient admissions in coordination with the Admin or CM-- RN.
Participates in coordinating care with nurses, patients, and other interdisciplinary team members.
Provides effective communication to patients, staff members, other health care professionals and referral sources.
Respond to Agency and patient needs professionally and creatively.
Demonstrates commitment, professional growth, and competency.
Participates in Agency-sponsored in-service training.
Participates in the Agency’s QAPI program, as directed.
If clinical, perform patient visits as assigned and complete documentation timely.
Promotes the Agency philosophy and administrative policies to ensure quality of care.
Cross-trains as the Medical Records Specialist (MRS) as needed.