Patient Services Coordinator

Nascentia Health•Syracuse, NY

13d•$20 - $25

About The Position

At Nascentia Health, we are committed to delivering compassionate, high-quality home care services. Join our team and play a crucial role in coordinating essential patient services while growing in a supportive and dynamic work environment. Apply today to make a meaningful impact in home healthcare! Nascentia Health is seeking a Patient Services Coordinator to serve as the central liaison for coordinating home health services for our Certified Home Health Agency (CHHA) patients. This role ensures that patients receive timely, high-quality care by managing scheduling, communication, and service coordination.

Requirements

High school diploma or equivalent required (Associates degree in healthcare administration or related field preferred).
Experience in home health, scheduling, or care coordination preferred.
Strong organizational and problem-solving skills.
Excellent communication and interpersonal skills to interact with staff, patients, and families.
Proficiency in computer applications and electronic health records (EHRs).
Ability to sit or stand at a desk 90% of the day.
Frequent sitting, standing, walking.
Visual/hearing ability sufficient to comprehend written or verbal communication.
Ability to express oneself verbally and in writing.
Ability to use the telephone and communicate over the phone.
Extended periods of computer use.
Ability to lift and move objects up to 40 pounds.
Bloodborne Pathogens Exposure Category III - Employee who rarely has contact with blood and body fluids

Nice To Haves

Associates degree in healthcare administration or related field preferred.
Experience in home health, scheduling, or care coordination preferred.

Responsibilities

Coordination of Skilled Services Facilitate and oversee the assignment of patients based on care needs, availability, and regulatory requirements.
Communicate with CHHA teams to ensure seamless service delivery.
Monitor service schedules and adjust assignments as needed to address patient needs, staff availability, and agency capacity.
Maintain accurate records of aide assignments, service authorizations, and patient care plans.
Communication & Collaboration Serve as a contact between field staff, and supervisor team.
Collaborate with staff to confirm assignments align with plan of cares.
Communicate effectively with patients and families regarding scheduled services and any necessary adjustments.
Address and resolve scheduling conflicts or service gaps proactively.
Compliance & Quality Assurance Ensure adherence to all CHHA regulations, policies, and patient care standards.
Participate in quality improvement initiatives related to CHHA services.
Maintain confidentiality and compliance with HIPAA regulations.
Administrative Support Assist with documentation, data entry, and reporting related to CHHA services.
Verification of visits in EMR with contract agencies.
Support leadership in tracking performance metrics and service utilization.
Attend meetings and training sessions as required.