Patient Services Coordinator

Choice Rehab LLC•Sherman, TX

About The Position

The Patient Services Coordinator plays a critical role in ensuring a seamless, positive experience for patients in a healthcare setting. This position serves as a liaison between patients and medical staff, facilitating efficient communication and care delivery. The coordinator will utilize medical terminology and coding knowledge to accurately process patient information and support clinical operations. Proficiency with electronic health record systems, particularly Epic Systems, is essential to maintain accurate patient records and streamline workflows. Ultimately, this role contributes to the overall effectiveness of the healthcare facility by enhancing patient satisfaction and supporting clinical and administrative teams.

Requirements

High School graduate.
Graduate of an accredited school of vocational nursing, preferred.
If clinical, must have a current state license as a Licensed Vocational Nurse or Licensed Practical Nurse. A multi-state license issued by a state member of the National Nurse Licensure Compact (NLC) is preferred.
Current driver’s license.
If required to make patient visits, a current CPR card must be required.
One year of experience in homecare (e.g., home health or hospice) is preferred.
Ability to establish and maintain effective working relationships with all segments of the staff.
If an LVN, nursing skills as defined as generally accepted standards of practice.
Good interpersonal skills.
Reliable transportation and valid and current auto liability insurance.

Nice To Haves

Graduate of an accredited school of vocational nursing.
One year of experience in homecare (e.g., home health or hospice).
A multi-state license issued by a state member of the National Nurse Licensure Compact (NLC).

Responsibilities

Complete workflow tasks and other assignments to the PSC Responsible Position in the Agency’s electronic medical record.
Prioritizes the scheduling of new patient admissions in coordination with the Admin or CM-- RN.
Participates in coordinating care with nurses, patients, and other interdisciplinary team members.
Provides effective communication to patients, staff members, other health care professionals and referral sources.
Respond to Agency and patient needs professionally and creatively.
Demonstrates commitment, professional growth, and competency.
Participates in Agency-sponsored in-service training.
Participates in the Agency’s QAPI program, as directed.
If clinical, perform patient visits as assigned and complete documentation timely.
Promotes the Agency philosophy and administrative policies to ensure quality of care.
Cross-trains as the Medical Records Specialist (MRS) as needed.