Patient Services Coord. II - New Patient Access

Mass General Brigham • Boston, MA

1d • $17 - $24 • Hybrid

About The Position

Join a dynamic team at MGH providing essential support to patient access operations. In this role, you’ll be managing referrals, scheduling new patients, verifying insurance, and ensuring smooth communication! Summary: Performs administrative functions to support smooth and efficient care of patients in the Division of Plastic & Reconstructive Surgery. Performs a variety of tasks supporting the scheduling of new patients. May assist with general administrative practice support, as needed.

Requirements

• High School Diploma or Equivalent required
• office experience 2-3 years required
• Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Nice To Haves

• Strong customer service or healthcare experience preferred
• Flexible, adaptable, and comfortable with change
• Reliable, proactive, and ready to roll up your sleeves
• Familiarity with Epic is a plus

Responsibilities

• Answering the main phone line, assisting callers with routine questions and routing other calls accordingly.
• Reviewing new patient requests and scheduling with the appropriate provider.
• Assisting with records collection and preparation prior to new patient consults.
• Processing patient billing forms and scanning documents to patient medical record
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED