Patient Services Coordinator

The Hospice of Dayton•Columbus, OH

45d•Onsite

About The Position

We provide superior care and superior services to patients at their end of life journey. Only those who have a heart for hospice will succeed Patient Services Coordinator: Receives phone calls using appropriate customer service skills to ensure effective communication and triages calls by emergent need. Notifies the appropriate staff of the call immediately to ensure timely communication. Documents phone calls in the appropriate call log in a timely manner so that all staff caring for the patient has accurate information ensuring effective communication. Behaves in a friendly, courteous and professional manner; exemplifies in personal behaviors a favorable customer service attitude, reinforcing the quality of Ohio's Hospice services with all professional contacts, both internal and external, to prevent failures in customer service. Participate in meeting patient physical emotional, spiritual, bereavement, and other needs, and evaluates response to care provided to ensure best outcomes for patient/family. Ohio's Hospice offers opportunity, advancement and a great foundation for growth to energetic people looking to serve our mission. Those who join our team are committed to providing superior care and service so our patients and their families can celebrate life. We provide our staff members with the resources and support to contribute and make a difference in the lives of patients and families every day. Come join a group of people that are wildly passionate about taking care of our patients and each other! As a member of our team, you'll have a chance to impact many lives. You may find a deeper meaning in your work or rediscover why you chose your profession in the first place. The passion you may have been missing in previous workplaces can be found at Ohio's Hospice of Dayton Ohio's Hospice complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Ohio's Hospice is proud to be platinum certified through SAGECare, which provides training and consulting on LGBT aging issues to service providers. Ohio's Hospice welcomes those in the LGTB community to join our team.

Requirements

High School Diploma or GED
Computer skills sufficient to properly schedule and communicate effectively.
Ability to drive during daytime, nighttime or inclement weather
Valid Driver's License with Safe Driving Record
State Minimum Automobile Insurance Coverage
Ability to pass a criminal background check and drug screen.

Responsibilities

Receives phone calls using appropriate customer service skills to ensure effective communication and triages calls by emergent need.
Notifies the appropriate staff of the call immediately to ensure timely communication.
Documents phone calls in the appropriate call log in a timely manner so that all staff caring for the patient has accurate information ensuring effective communication.
Behaves in a friendly, courteous and professional manner; exemplifies in personal behaviors a favorable customer service attitude, reinforcing the quality of Ohio's Hospice services with all professional contacts, both internal and external, to prevent failures in customer service.
Participate in meeting patient physical emotional, spiritual, bereavement, and other needs, and evaluates response to care provided to ensure best outcomes for patient/family.