PATIENT SERVICES COORDINATOR

Center for Vein Restoration•Greenbelt, MD

3d•$18 - $19

About The Position

CVR: Where Purpose Meets Work-Life Balance We believe that when people feel supported, they thrive. That’s why Center for Vein Restoration (CVR) has created a healthcare workplace rooted in purpose, belonging, and trust, where every team member is empowered to grow, contribute, and make a positive impact. With a 98% patient satisfaction rating, our success is driven by the people who show up every day with talent, passion, and heart. We support work-life balance through consistent weekday-only schedules with no nights, weekends, or on-call shifts. If you’re looking for a place where your work truly matters, where you’ll be encouraged, respected, compensated, and celebrated, we’d love to meet you! The Patient Services Coordinator (PSC) – Confirmation Team is responsible for ensuring high patient confirmation rates and reducing no-shows through proactive outreach and follow-up. This role plays a key part in protecting the schedule, improving clinic efficiency, and enhancing patient experience. The PSC Confirmation team works alongside automated communication systems and is responsible for reaching patients who have not confirmed, ensuring appointments are secured in advance, and addressing any patient needs prior to their visit. This role includes a combination of outbound and inbound responsibilities, with a primary focus on confirmation and patient engagement.

Requirements

High School Diploma or equivalent required
Customer service or call center experience preferred
Strong communication and interpersonal skills
Ability to handle a high volume of calls and multitask effectively
Strong attention to detail and organizational skills
Comfortable using multiple systems and tools
Maintain a positive, patient-first attitude in all interactions
Demonstrate accountability and ownership of assigned tasks
Support team goals and contribute to a collaborative environment
Perform other duties as assigned

Nice To Haves

Bilingual preferred

Responsibilities

Appointment Confirmation and Outreach (Primary Focus)
Conduct outbound calls to patients to confirm upcoming appointments
Focus on reaching patients for appointments scheduled within the next few days
Follow up on patients who did not respond to automated text, email, or IVR confirmation attempts
Maintain high contact and confirmation rates to support clinic readiness
Identify and resolve barriers preventing patients from confirming appointment
Schedule Protection and Optimization:
Proactively reduce no-shows and last-minute cancellations through effective communication
Assist patients with rescheduling when needed to retain appointments within the system
Communicate patient concerns or risks to appropriate teams when necessary
Support maintaining full and optimized clinic schedules
Data Accuracy and Documentation
Accurately document all patient interactions, confirmations, and updates in the system
Ensure patient contact information is up to date
Track and update confirmation status based on outreach results
Performance and Quality
Meet or exceed KPIs related to confirmation rates, contact rates, and quality standards
Maintain strong productivity and follow daily workflows and assigned tasks
Adhere to call handling standards and communication guidelines
Participate in coaching and continuous improvement initiatives
Collaboration and Operational Support
Work closely with inbound teams, supervisors, and clinic staff to support daily operations
Assist with additional outbound or inbound tasks as needed based on business needs
Adapt to changing priorities, schedules, and workflows