Patient Services Coordinator

The US Oncology Network•Lewisburg, WV

About The Position

SCOPE : Under minimal supervision, performs general business office functions that may include some or all of the following: billing and claim submissions; charge capture and payment posting; insurance verification and eligibility; obtaining pre-authorization; counseling patients and families on insurance and payment issues; and account follow-up and payment resolution. As necessary, assists patients and families with obtaining community resources including, but not limited to, housing, transportation, and financial support. May orient, train, and assign the work of lower level employees. May be designated as the lead employee. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

Requirements

High School Diploma or equivalent required.
Minimum five years medical business office experience.

Responsibilities

Ensures all insurance, demographic, and eligibility information is obtained from patients and entered into the system in an accurate and timely manner.
Registers patients in the system as necessary.
Collects and reviews all patient insurance information and completes insurance forms.
Collects co-pays, deductibles and other out of pocket amounts at the time of visit.
Confirms patient insurance verification and eligibility.
Obtains pre-authorization of services and/or referrals. Assesses patient financial requirements and advises patients and families on insurance benefits, co-pays and financial obligations.
Posts line items and adjustments to patient accounts. Balances receipts, reconciles daily work batches and prepares audit trail.
Prepares deposits for bank as needed.
Reviews Explanation of Benefits (EOB) for consistency.-Submits files and processes all claims for payment. Researches and resolves claim delay issues.
Resolves patient questions and complaints regarding insurance billing and adjusts accounts as necessary.
Resubmits claims and processes all insurance/patient correspondence.
Provides all documentation to expedite payment.
Follows-up on assigned accounts. Uses collection techniques to keep accounts current including monitoring for delinquent payments. -Sets-up financial arrangements with patients as necessary.
As necessary, assists patients with researching and obtaining community resources including housing, transportation, drugs and pharmaceutical supplies, and financial resources.
May provide guidance and daily work direction to junior level staff.