Patient Services Coordinator

Flex HR•Highland Park, IL

About The Position

At Forward Focus, our front desk isn’t just an administrative function — it’s where the patient experience begins. As a Patient Services Coordinator, you’ll be the first face patients see and the first voice they hear. That matters here more than most places, because our patients aren’t strangers. They’re members of a practice built on genuine, personal relationships. We’re looking for someone who brings natural warmth, steady composure, and a genuine care for the people they serve. This is a role where your personality is as important as your skills — and where you’ll feel the direct impact of your work every single day.

Requirements

Bachelor’s degree and a minimum of two years of work experience
Proficiency with Microsoft Office Suite
Excellent verbal and written communication skills
Strong organizational skills with careful attention to detail
Ability to manage multiple priorities while maintaining a positive, calm demeanor
A natural connector — people feel welcome and at ease around you
Calm and patient, even during busy periods
Proactive: you anticipate needs and solve small problems before they become big ones
A team player who genuinely enjoys contributing to a shared mission
Committed to patient privacy and confidentiality in everything you do

Nice To Haves

Experience with electronic medical record (EMR) systems preferred but not required

Responsibilities

Welcome patients with genuine warmth, making them feel like valued members of the Forward Focus family
Build personal relationships with patients over time — remembering their preferences and needs
Guide new patients through the onboarding process, helping them feel at home in our practice
Provide attentive, unhurried phone support for patients with a range of needs
Schedule appointments while ensuring patients receive the time and attention they deserve
Conduct reminder calls for upcoming appointments, including annual physical exams
Answer incoming calls warmly and direct messages to the appropriate clinical team members
Maintain patient records with meticulous attention to detail
Process office visit fees accurately and discreetly
Verify and update patient demographics and insurance information
Support the clinical team through scanning, emailing, faxing, and other administrative tasks