Patient Services Coordinator - Client Services - Full Time Days

NewYork-Presbyterian Hospital

2d • Onsite

About The Position

Across NewYork-Presbyterian/Weill Cornell Medical Center your leadership will ensure we continue to meet and exceed the expectations of our patients and their loved ones. It’s the kind of work that’s at the forefront of a better tomorrow for countless human beings. Find out how you can Make It Possible. Client Relations/Patient Services Coordinator Take on this highly visible role, serving as the initial contact at NYP responsible for facilitating appointments with providers, serving as a liaison between patients/families and hospital staff to facilitate communications, address requests and resolve issues. Advocate for patients and their families to ensure the delivery of top-notch care. Play a lead role in department-based initiatives, from the development of new policies and procedures to the implementation of performance improvement activities. Conduct investigations (including interviews) to fully understand patients’ needs and concerns, and recommend solutions (e.g., referrals to appropriate departments). This is a high-visibility position that demands tremendous interpersonal and communication skills. Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today. Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP. NYP will not reimburse for travel expenses. __________________ 2024 “Great Place To Work Certified” 2024 “America’s Best Large Employers” – Forbes 2024 “Best Places to Work in IT” – Computerworld 2023 “Best Employers for Women” – Forbes 2023 “Workplace Well-being Platinum Winner” – Aetna 2023 “America’s Best-In-State Employers” – Forbes “Silver HCM Excellence Award for Learning & Development” – Brandon Hall Group NewYork-Presbyterian Hospital is an equal opportunity employer. It all begins with you. Our amazing compensation packages start with competitive base pay and include recognition for your experience, education, and licensure. Then we add our amazing benefits, countless opportunities for personal and professional growth and a dynamic environment that embraces every person. Join our team and discover where amazing works. Internationally acclaimed, our hospital leads the way in research, life-shaping education and compassionate care. Step into a career at a truly Amazing place. Among the highest echelon of the topmost hospitals in the world, NewYork-Presbyterian is Making It Possible for patients at this moment. What does this mean for you? Nothing less than an extraordinary career. We care for 1 out of every 4 New Yorkers in medical need. The nation's largest not-for-profit academic medical center, with over 2 million patient visits a year.

Requirements

• Bachelor’s Degree from a recognized college or university
• Five Years of previous experience

Nice To Haves

• Excellent communication and interpersonal skills to effectively collaborate and resolve patients’ issues

Responsibilities

• Facilitating appointments with providers
• Serving as a liaison between patients/families and hospital staff to facilitate communications
• Addressing requests and resolve issues
• Advocating for patients and their families to ensure the delivery of top-notch care
• Play a lead role in department-based initiatives, from the development of new policies and procedures to the implementation of performance improvement activities
• Conducting investigations (including interviews) to fully understand patients’ needs and concerns
• Recommending solutions (e.g., referrals to appropriate departments)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level