Patient Services Coordinator

The US Oncology Network•Lone Tree, CO

4h•$18 - $24•Onsite

About The Position

Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for an experienced Patient Service Coordinator in Lonetree (Skyridge Medical Center Campus). We realize that it sounds cliché but it is true - taking care of cancer patients is a calling. It’s much more than a job. Each of us has a unique story that brought us to Rocky Mountain Cancer Centers (RMCC), but those stories usually share common themes of care, compassion, and commitment. No matter the role each RMCC team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients. Whether we are a nurse holding our patient’s hand, or a scheduler on the phone finding an appointment that fits into a patient’s schedule, we are deeply connected to our patients and do what we can to help. Salary Range: $18.29-$24.00 Pay is based on several factors including but not limited to education, work experience, certification, etc. As of the date of this posting, in addition to your salary, RMCC offers the following benefits for this position, subject to eligibility requirements: Health, dental, and vision plans; wellness program; health savings account; flexible spending accounts; 401(k) retirement plan; life insurance, short-term disability insurance; long-term disability insurance, Employee Assistance Program; PTO, holiday pay, tuition reimbursement, and employee paid critical illness and accident insurance

Requirements

High School diploma or equivalent required.
Position requires at least 3 year office experience, medical office preferred.
Have excellent communication skills, written and verbal.
Proficiency with computer systems a requirement.

Nice To Haves

Microsoft (Outlook, Word, and Excel) a plus.

Responsibilities

Schedules new patients and return appointments in computer system in accordance with physician and/or office guidelines. Cancels/reschedules appointments according to physician schedule changes; notifies appropriate clinic personnel.
Obtains and enters all authorization and correspondence relating to referrals in patients charts and computer.
Schedules outpatient appointments/testing and hospital admissions upon request.
Obtains necessary pre-certification as required.
Handles new patient referrals, gathers necessary information, assigns the patient account number and schedules appointment.
Collects co-pays, deductible and other out of pocket amounts at time of visit.
Maintains primary office scheduling book containing all physician meetings, satellite schedule, rounding and call coverage.
Handles incoming phone calls from patients needing to schedule or reschedule appointments.
Provides patients with accurate and legible appointment cards. Documents no shows in patient’s chart for missed visits. Follows up with patient to reschedule any missed appointments.
Arranges for patients to have financial counseling as needed.
Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
Follows policies and procedures to contribute to the efficiency of the front office.
Covers for other front office functions as requested