Patient Services Coordinator

Avance Care•Durham, NC

2d•Hybrid

About The Position

Exciting Career Opportunity with Avance Care! Join our rapidly expanding network of 37 practice locations in the Triangle Area (Raleigh-Durham-Chapel Hill), the Charlotte Region, and Wilmington, NC. Avance Care is dedicated to elevating the standard of healthcare. As one of North Carolina's largest networks of independent primary care practices, we offer comprehensive services to support the physical, mental, and emotional health of our patients. As a Patient Services Coordinator you’ll performs all activities and functions with within the centralized Patient Access Center, including but not limited to centralized scheduling for practices and providing high quality customer service. This is a full-time hybrid role involving 8 hours weekday shifts, no weekends schedule. We operate in a busy, fast-paced environment, and we seek a candidate who thrives under such conditions. We offer a comprehensive benefits package available on the first of the month following 30 days of employment. All offers of employment are contingent upon the successful completion of a background check and drug screen. Avance Care provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, gender identification, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law.

Requirements

High school diploma required
1-2 years of Medical, Administrative, and/or Customer Service Experience, preferred
Excellent verbal and written communication
Confidentiality
Strong computer skills
Strong attention to detail
Team player
Efficient time management and workload prioritization
Strong multitasking skills
Problem-solving skills
Basic medical terminology

Nice To Haves

Associate’s degree

Responsibilities

Handle administrative tasks such as answering phones, scheduling appointments
Greeting/Assisting patients promptly, efficiently, and in a professional manner on the phone
Obtain, verify, and input all patient information accurately in the system
Take and check messages and relay messages to the appropriate staff members.
Scheduling patients for appointments, rescheduling appointments, as well as coordinating walk-in patients according to office protocols
Accurately register new patients and update patients’ accounts by compiling accurate information and facilitating the completion of required paperwork
Explain fees, services and policies
Act as a liaison between patients and providers, facilitating communication and ensuring a smooth patient experience
Assist patients with financial responsibilities such as collecting co-payments, deductibles and co-insurances
Post patient payments into the system
Assist with other centralized services such as prior authorizations
Appropriately escalate messages to practice staff, such as office managers, providers or medical assistants
Act as a resource for patients and their caregivers, answering questions and addressing concerns in a friendly and professional manager
Guide patients through the Avance Care system, ensuring they are directed to the appropriate department and service