Patient Services Coordinator

US Oncology Network • Columbia, MO

133d

About The Position

Patient Services Coordinator- Patient Checkout Full Time 40 hours M-F Urology Associates of Central Missouri is a leading private urology practice serving the central Missouri region. We pride ourselves on being the most comprehensive practice in the area, offering advanced diagnostic and treatment options for a wide range of urological disorders in both men and women. Currently, we are seeking a full-time Patient Services Coordinator to join our dedicated team. As a Patient Services Coordinator, you will play a vital role in ensuring smooth daily patient flow and providing excellent patient care. Our goal is to deliver the highest level of care, utilizing the latest clinically proven techniques. To excel in this role, we are seeking an energetic and multitasking individual who can thrive in a fast-paced environment. As a team-oriented and patient-centered professional, you will take pride in your work and find fulfillment in making a difference in the lives of our patients. Key responsibilities of the Patient Services Coordinator include professionally greeting and welcoming patients and their friends/family, answering and directing incoming calls to the appropriate personnel, and facilitating effective communication between patients and clinical staff. Adherence to the US Oncology Compliance Program, including the Code of Ethics and Business Standards, as well as US Oncology's Shared Values, is an integral part of this role. The ideal candidate for this position will possess an outgoing and friendly demeanor, a positive work ethic, and a proven ability to collaborate effectively within a team environment. While some customer service experience is preferred, we are willing to train the right individual. It is essential that you embody the values of our company and consistently provide patients with the highest levels of care. If you are seeking an opportunity where you can be proud of what you do, work hard, have fun, and make a positive impact in the lives of our patients, Urology Associates of Central Missouri is the place for you. We offer a friendly and supportive work environment, competitive compensation, and a comprehensive benefits package. If you are interested in joining our team, please submit your application. We look forward to reviewing your qualifications and potentially welcoming you to our team.

Requirements

• High school diploma or equivalent required
• Medical office experience preferred
• Exceptional customer service required
• Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required
• Must successfully complete required e-learning courses within 90 days of occupying position
• Demonstrates Adaptability: Handles day to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities; demonstrates flexibility
• Shows Work Commitment: Sets high standards of performance and works efficiently to achieve them
• Commits to Quality: Emphasizes the need to deliver quality products and/or services

Responsibilities

• Greets patients as they approach the checkout desk
• Closely review the physician follow up orders and schedule appropriately
• Updates demographics and insurance information in the system
• Collects co-pays and balances; provides receipt as needed
• Answers phone calls in a prompt, courteous, professional manner
• Answers, screens, and responds to routine questions via phone, electronic communications, or face to face contact, routes to appropriate personnel, or take thorough messages
• Pages clinic personnel as appropriate
• Communicates messages in an accurate and timely manner
• Records patient cancellations and missed appointments
• Notifies appropriate staff of the cancellation and makes note in patient chart
• Maintains lobby area in a neat and orderly
• Maintains a legible supply of forms and appropriate office supplies required for daily
• Adheres to confidentiality, state, federal, and HIPAA laws and guidelines with regards to patient's records
• Maintains the chart message and anything that is in queue
• Scans and copies updated insurance cards

Benefits

• Medical
• Dental
• Vision
• Life
• Short Term Disability Coverage
• 401k Retirement Plan
• Paid Time Off
• Wellness program that rewards you for practicing a healthy lifestyle

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED