About the position
At Tennessee Cancer Specialists, it is the privilege of our employees to walk with our patients and their families as they move along the journey of fighting cancer. Whether you are working directly with patients in one of our clinics or in a support role, you are an important part of our mission to deliver the highest quality, compassionate care. Our 200+ employees make up the teams at our 16 different East Tennessee locations and have helped us achieve the Top Workplaces award two years running for the greater Knoxville area! As a Patient Services Coordinator, you will assist our patients through the check-in and/or check-out process so they can have a positive and consistent experience from the moment they walk in the door. This position will travel between 5 of our locations.
Responsibilities
- Be the first friendly face that helps patients through their experience at the clinic.
- Provide a positive first impression with an upbeat and helpful attitude.
- Complete the check-in process in a timely manner and notify clinical staff when a patient has arrived.
- Provide red carpet customer service by assessing patient needs and providing necessary information.
- Collect copays and patient balances as necessary and provide receipts of payment.
- Coordinate appointment scheduling with patients and clinical staff according to guidelines.
- Navigate and chart patient information using Electronic Medical Record (EMR) systems.
- Keep the lobby and desk area tidy.
- Assist with any additional tasks as needed.
Requirements
- A high school diploma or equivalent is required.
- Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel, etc.) is a must.
Nice-to-haves
- An associate's degree in a business-related field.
