Patient Services Coordinator (PRN | As Needed)

About the position

The Patient Services Coordinator will coordinate the daily flow of meal and formula delivery systems (MyDining), to expedite trays, cart transport, and retrieval of trays. The role involves performing quality control audits of meal service as assigned and responding to patient and nursing issues as appropriate. The coordinator will also perform the duties of any patient service position as needed and assist with directing department functions. Additionally, there may be a requirement to assist in the call center as needed.

Responsibilities

• Coordinate activities of patient meal system to ensure patients are fed and receive the appropriate nourishment or formula according to defined schedules.
• Communicate with patients on meal requests in the call center and monitor information in the MyDining system.
• Work closely with Patient Hospitality Associates and Nutrition Technicians to meet patient and nursing unit's needs including delivery of formula, floor stock, nourishments, and off-schedule meals.
• Operate, maintain, and in-service employees on all patient service department equipment and operational procedures.
• Maintain temperature, cost, and portion control of all products.
• Perform safety checks in accordance with diet order and tray accuracy.
• Communicate pertinent department, employee, and food information to Supervisor/Manager or Director.
• Act as the first responder for patient issues and operate the wireless communication system between the Patient Hospitality associates and the department.
• Complete and document quality control indicators.
• Comply with maintenance of safety and sanitation standards of the department, institution, and regulatory agencies.
• Adhere to all policies and procedures of the department and institution, maintaining a professional image by adhering to department uniform guidelines.

Requirements

• High School Diploma or GED (Required)
• 3 years of related healthcare food service experience with knowledge of diets and infant formula (Required)
• Basic calculations (addition, subtraction, division, multiplication)
• Ability to lift/push weights up to 50 pounds
• Ability to translate written instructions and numeric formula into special diet products and/or infant formula
• Ability to comprehend verbal and written instructions with minimal explanation
• Ability to perform basic information technology data entry and print functions
• Ability to independently solve problems and communicate solutions or actions to team members
• Able to perform duties independently with minimal supervision.

Nice-to-haves

• A.A. Post High School certification or AA degree (Preferred)