Patient Services Coordinator / Per Diem - OPD Dental Clinic

Hartford HealthCare-posted 3 months ago

Full-time • Entry Level

Hartford, CT

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The Patient Service Coordinator is responsible for providing outstanding and professional customer service to ensure operational efficiency and promote a positive patient experience. The role involves greeting and registering patients, answering calls, scheduling appointments, and maintaining office operations. The position requires a commitment to excellent patient care and the ability to work effectively in a fast-paced medical environment.

Greets and registers arriving patients, completes registration forms and verifies insurance, including scanning and faxing forms as necessary.
Answers incoming calls, evaluates priority, and directs calls according to the urgency and subject matter.
Mails information to new patients prior to visit in accordance with department policies and enters/updates patient demographics.
Schedules new patient appointments and informs patients of essential preparation requirements prior to visit per department policies.
Ensures that office appointment schedule is coordinated with clinical staff activities.
Reviews assigned appointment confirmations to ensure accurate schedule and appropriate communications with patients.
Schedules follow-up appointments. Verifies insurance coverage and obtains authorizations.
Orders department supplies.
Maintains schedule for conference room.
Maintains a clean waiting room and office area.
Defines and resolves patient/physician issues/problems, bringing concerns to team lead or manager as necessary.
Completes facility billing according to facility level criteria. Refers payment and insurance problems to Billing Department.
Provides back-up support to other clerical staff and performs other related duties in support of efficient operations.
Performs other duties as assigned.

Bilingual Spanish required.
High School Diploma or equivalent required.
2 years of relevant experience required.
Verbal and written proficiency in English required.

Associate or bachelor's degree in a clinical or business field preferred.
2 years of relevant experience in a fast-paced medical office preferred.
Proficiency in a second language preferred.

Competitive benefits program designed to ensure work/life balance.

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Patient Services Coordinator / Per Diem - OPD Dental Clinic

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