Patient Services Coordinator / Patient Concierge
About The Position
Kforce's client is looking for a Patient Services Coordinator/Patient Concierge to join their team in West Hollywood, CA. Responsibilities: Provides international patients and families with assistance in accessing non-medical resources within the medical center and the community Assist customers in all inquiries in connection with services provided, hours of operations, key CSI personnel, directions, etc. Responds to all customer requests in an accurate and timely manner; Responds to patients' needs in a positive and professional manner by exhibiting good personal relationships and communication skills; Administers patient and family survey Prepares and mail welcome packets (e.g., provide information about the medical center, Los Angeles, community, tours, restaurants, grocery stores, attraction sites, recreation and activities, etc.) to all patients Triage incoming inquiries, providing patient lounge and telephone coverage; Meets and greets patients and their families; Tracks daily lounge visitor log, concierge services provided and parking validations provided Performs concierge services - i.e. hotel accommodations, arranges for transportation, prepares documents for VISA extensions, and other related services Maintains a clean and organized lounge, including coffee service; Ordering and restocking lounge supplies and keeping track of lounge amenities and when new amenities need to be ordered; Putting in work orders as needed for the lounge and following up on work order requests; Processes check requests and purchase requisitions for vendors as needed Manages the collaborative spaces in the lounge (prayer room/conference rooms, lobbies) to ensure coordinated use and optimum efficiency and customer service Assists with developing a network of contacts and resources that can provide assistance in accommodating the diverse requests of CSI and VIP customers High School diploma/GED required 3 years of experience providing high level customer service/hospitality, addressing and resolving complex issues, preferably in a healthcare setting Must have experience working within different levels of an organization, especially leadership and C-Level Executives
Requirements
- High School diploma/GED required
- 3 years of experience providing high level customer service/hospitality, addressing and resolving complex issues, preferably in a healthcare setting
- Must have experience working within different levels of an organization, especially leadership and C-Level Executives
Responsibilities
- Provides international patients and families with assistance in accessing non-medical resources within the medical center and the community
- Assist customers in all inquiries in connection with services provided, hours of operations, key CSI personnel, directions, etc.
- Responds to all customer requests in an accurate and timely manner
- Responds to patients' needs in a positive and professional manner by exhibiting good personal relationships and communication skills
- Administers patient and family survey
- Prepares and mail welcome packets (e.g., provide information about the medical center, Los Angeles, community, tours, restaurants, grocery stores, attraction sites, recreation and activities, etc.) to all patients
- Triage incoming inquiries, providing patient lounge and telephone coverage
- Meets and greets patients and their families
- Tracks daily lounge visitor log, concierge services provided and parking validations provided
- Performs concierge services - i.e. hotel accommodations, arranges for transportation, prepares documents for VISA extensions, and other related services
- Maintains a clean and organized lounge, including coffee service
- Ordering and restocking lounge supplies and keeping track of lounge amenities and when new amenities need to be ordered
- Putting in work orders as needed for the lounge and following up on work order requests
- Processes check requests and purchase requisitions for vendors as needed
- Manages the collaborative spaces in the lounge (prayer room/conference rooms, lobbies) to ensure coordinated use and optimum efficiency and customer service
- Assists with developing a network of contacts and resources that can provide assistance in accommodating the diverse requests of CSI and VIP customers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administrative and Support Services
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
