Patient Services Coordinator - Outbound

Center for Vein Restoration•Greenbelt, MD

4d•$18 - $19

About The Position

CVR: Where Purpose Meets Work-Life Balance We believe that when people feel supported, they thrive. That’s why Center for Vein Restoration (CVR) has created a healthcare workplace rooted in purpose, belonging, and trust, where every team member is empowered to grow, contribute, and make a positive impact. With a 98% patient satisfaction rating, our success is driven by the people who show up every day with talent, passion, and heart. We support work-life balance through consistent weekday-only schedules with no nights, weekends, or on-call shifts. If you’re looking for a place where your work truly matters, where you’ll be encouraged, respected, compensated, and celebrated, we’d love to meet you!

Requirements

Sales experience, to include demonstrated experience successfully converting sales leads
Four years of experience delivering outstanding customer service
Excellent written and verbal communication skills
Strong organizational and computer skills
Minimum of High School Diploma or equivalent

Nice To Haves

Inside sales experience a plus
Bilingual strongly preferred

Responsibilities

Maintain an 80% conversion rate of all inquiry calls to PVN’s
Develop and accomplish a lead generation plan, meeting or exceeding monthly or annual targets
Identify targeted leads in order to start sales process and report accordingly
Target new patient business using demonstrated sales experience
Generate new patient business as well as: Making calls to Prospects who did not convert to a new patient according to the approved call protocol. Making calls to Patients who did not convert to Ablations according to the approved call protocol. Making calls to Patients using the Recall Plan report. These patients are due for a follow-up appointment and the PSC’s research to ensure the follow-up appointment was kept and that the next appointment is scheduled according to the treatment plan.
Meet or exceed sales objectives in converting leads to PVN’s
Instill confidence with customers through clear and effective communication
Ensure that proper input of demographics and insurance information is entered into NextGen when scheduling new patients
Add value to each call by securing additional patient appointments as prescribed by the Doctor in the treatment plan.
Call internet inquiries daily to schedule new patients per approved protocol.
Call no shows/cancellations per approved protocol.
Ensure Tasks are worked and completed daily.
All other duties as assigned