Patient Services Coordinator (Issaquah, WA)

Audibel • Issaquah, WA

115d • $18 - $30

About The Position

At Audibel, a subsidiary of Starkey, we are setting a new standard for excellence in hearing healthcare with commitment to our Patient Journey philosophy. This philosophy is driven solely by the special needs of our patients and our commitment to serve them. That means carefully guiding our patients on how to choose the best style and technology to enhance their lifestyle. The Patient Services Coordinator (PSC) is the face of the clinic and the patient's guide throughout his or her Journey to better hearing. The PSC is responsible for coordinating all aspects of patient care. This includes providing a professional and inviting front office experience, managing the clinic schedule and patient accounts, maintaining patient records, organizing special events, leading retention efforts and more. The PSC is an essential component of the Clinic Team and a steward of its resources. The PSC may also be asked to support a neighboring clinic 1 day a week.

Requirements

• High school diploma preferred or equivalent work history.
• 1-2 years' experience in a customer service, medical reception, or retail position preferred.
• Proficient computer skills and knowledge of Microsoft Office Programs.
• Industry familiarity encouraged.
• Ability to manage all confidential information with complete discretion.

Responsibilities

• Ensure a Positive Patient Experience by acknowledging, greeting and servicing all guests in a friendly, professional manner.
• Check patients in and out of patient management software, track orders/sales and maintain daily, weekly and monthly reports.
• Utilize elevated customer service approach and communication style when working with patients.
• Direct and answer calls in a timely, professional fashion.
• Provide Administrative Assistance by strategically managing patient schedule on behalf of Clinic Team.
• Understand, support and track current marketing initiatives for the clinic.
• Organize office, maintain supplies, and ensure accurate patient files.
• Protect Patients Privacy, collect insurance information, and complete insurance Authorization.
• Maintain day-to-day operational procedures.
• Lead morning team meeting on behalf of Clinic Team at the start of each day.
• Make deposits (transportation required) and maintain cashbox.
• Reconcile all deposits daily and report weekly.

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term disability insurance
• short-term disability insurance
• 80 days/hours of paid time off
• 8 days/hours of paid sick and safe time
• 6 paid holidays annually

What This Job Offers

• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Education Level: High school or GED