CenterWell-posted 3 days ago
Full-time • Entry Level
Kent, WA

Become a part of our caring community and help us put health first $2,500 Sign-on Bonus The Patient Services Coordinator-LPN is directly responsible for scheduling visits and communicating with field staff, patients, physicians, etc. to maintain proper care coordination and continuity of care. The role also assists with day-to-day office and staff management. Manages schedules for all patients. Edits schedule for agents calling in sick, ensuring patients are reassigned timely. Updates agent unavailability in worker console. Intake to include referral reviews, verify PCP, clarify/obtain verbal orders Initiates infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console. Maintains the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff. Completes requested schedule as task appears on the action screen. Completes requested schedules for all add-ons and applicable orders: Schedules discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen. Schedules TIF OASIS collection visits and deletes remaining schedule. Reschedules declined or missed (if appropriate) visits. Processes reassigned and rescheduled visits. Ensures supervisory visits are scheduled. Runs all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report. Prepares weekly Agent Schedules. Performs initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff. Verifies visit paper notes in scheduling console as needed. Assists with internal transfer of patients between branch offices. If clinical, may be required to perform patient visits and / or participate in on-call rotation. Use your skills to make an impact

  • Scheduling visits and communicating with field staff, patients, physicians, etc.
  • Maintaining proper care coordination and continuity of care
  • Assisting with day-to-day office and staff management
  • Managing schedules for all patients
  • Editing schedule for agents calling in sick, ensuring patients are reassigned timely
  • Updating agent unavailability in worker console
  • Intake to include referral reviews, verify PCP, clarify/obtain verbal orders
  • Initiating infection control forms as needed, sends the HRD the completed “Employee Infection Report” to upload in the worker console
  • Maintaining the client hospitalization log, including entering coordination notes, and sending electronic log to all office, field, and sales staff
  • Completing requested schedule as task appears on the action screen
  • Completing requested schedules for all add-ons and applicable orders
  • Scheduling discharge visit / OASIS Collection or recert visit following case conference when task appears on action screen
  • Scheduling TIF OASIS collection visits and deletes remaining schedule
  • Rescheduling declined or missed (if appropriate) visits
  • Processing reassigned and rescheduled visits
  • Ensuring supervisory visits are scheduled
  • Running all scheduling reports including Agent Summary Report and Missed Visits Done on Paper Report
  • Preparing weekly Agent Schedules
  • Performing initial review of weekly schedule for productivity / geographic issues and forwards schedule to Branch Director for approval prior to distribution to staff
  • Verifying visit paper notes in scheduling console as needed
  • Assisting with internal transfer of patients between branch offices
  • If clinical, may be required to perform patient visits and / or participate in on-call rotation
  • Be a Licensed Professional Nurse
  • Have at least 1 year of nursing experience
  • Must possess a valid state driver’s license and automobile liability insurance.
  • Must be currently licensed in the State of employment if applicable.
  • Must possess excellent communication skills, the ability to interact well with a diverse group of individuals, strong organizational skills, and the ability to manage and prioritize multiple assignments.
  • Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
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