Patient Services Coordinator III

Novant Health • Matthews, NC

3d

About The Position

The Patient Services Coordinator III is responsible for timely and accurate recording of patient demographics, insurance information, patient charges and collections. Scheduling patient appointments in a timely and accurate manner. Cross-training required in multiple administrative support functions. Job responsibilities include: Check in and check out patients Complete patient registration accurately Schedule appointments and manage calendars Answer incoming phone calls and provide assistance Verify insurance information and eligibility Work in designated work queues to resolve tasks Return patient calls promptly and professionally Process and manage electronic faxes (e-faxes) At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Requirements

• High School Diploma or GED, required.
• One year of clerical experience in medical office setting, required. Other related experience may be considered in lieu of medical office experience.
• Knowledge of medical office software for the following: updating patient demographic information, posting charges, copays, and scheduling patient appointments.
• Requires excellent verbal communication skills.
• Must be able to work with changing priorities.
• Requires excellent organizational, problem solving and critical thinking skills.
• Must be able to interact with individuals of all cultures and levels of authority.
• Requires the ability to maintain confidentiality.
• Must be able to function as part of a team.
• Must possess initiative.
• Basic medical terminology required, knowledge can be obtained through formal classes or work experience.
• High level of working knowledge of EPIC systems.
• Detailed knowledge of multiple payors billing requirements.
• Familiarity of coding requirements for practice specialty.

Nice To Haves

• Proficient in use of all computer software utilized in practice.

Responsibilities

• Check in and check out patients
• Complete patient registration accurately
• Schedule appointments and manage calendars
• Answer incoming phone calls and provide assistance
• Verify insurance information and eligibility
• Work in designated work queues to resolve tasks
• Return patient calls promptly and professionally
• Process and manage electronic faxes (e-faxes)

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees