Patient Services Coordinator III
About The Position
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Join our team to provide essential patient support at check-out. Responsibilities include scheduling follow-up appointments and coordinating tests such as CTs and MRIs. We’re looking for someone adaptable, flexible, and comfortable with change—a team player who thrives in a dynamic clinical environment. Job Summary Summary Performs administrative functions to support smooth and efficient clinical service and practice operations. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level). Make patient appointments and maintain appointment records. Assist callers with routine inquiries and schedule appointments. Process patient billing forms and scan documents to patient medical record (EPIC) Acts as "Super User" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
Requirements
- High School Diploma or Equivalent required
- 3-5 years of office experience required
- Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint
- Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
- Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
- Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
- Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
- Managing one's own time and the time of others.
- Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
- Ability to proofread and edit written documents.
Responsibilities
- Scheduling follow-up appointments
- Coordinating tests such as CTs and MRIs
- Performing administrative functions to support smooth and efficient clinical service and practice operations
- Performing administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level)
- Making patient appointments and maintain appointment records
- Assisting callers with routine inquiries and schedule appointments
- Processing patient billing forms and scan documents to patient medical record (EPIC)
- Acting as "Super User" for scheduling, registration and billing systems
- Providing assistance and training to others in these areas
- Performing more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level
- Handling, screening and/or taking messages related to prior authorizations, provider questions, prescription refills, and test results
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
