Patient Services Coordinator III

Mass General Brigham • Newton, WA

1d • $19 - $27 • Onsite

About The Position

This position is located at Newton-Wellesley Hospital, but under Mass General Hospital employment. GENERAL SUMMARY/ OVERVIEW STATEMENT: Under the direction of the Practice Manager, the Patient Services Coordinator III provides complex patient scheduling support in a high-volume outpatient ambulatory care setting.

Requirements

• High school diploma required, Bachelors preferred

Responsibilities

• Schedules initial, follow-up, and multi-disciplinary (with multiple providers) patient visits
• Coordinates and maintains providers’ master clinical schedules
• Submits referrals for specialty appointment requests
• Obtains intake information from patient and referring physician’s offices.
• Schedules Radiology tests
• Orders and obtains scans for clinical sessions, pathology reports/slides, x-rays, x-ray reports and lab results.
• Schedules infusion related services utilizing OptIn scheduling support system
• Triages and manages high volume of patient telephone calls, utilizing superb customer service skills.
• Maintains confidentiality and privacy, which is consistent with HIPAA guidelines.
• Provides cross coverage for other practice staff members for absences, vacations, etc. and during variations in workflow, as needed
• Performs other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED