Patient Services Coordinator II

Texas A&M • College Station, TX

1d

About The Position

The Patient Services Coordinator II provides advanced administrative and operational support to the University Health Services Patient Services unit, serving as a primary liaison between patients, clinical staff and providers. The Patient Services Coordinator II is responsible for assisting with training, ensuring productivity, and coordination of patient referrals, appointment scheduling, medical records requests and insurance processing, as well as providing customer service, while working closely with clinical staff to ensure patient flow and positive patient experience.

Requirements

• Bachelor’s degree
• Three years of related experience in medical office or administrative setting or closely related.

Nice To Haves

• Three to five years of experience in a medical office or healthcare setting, with responsibilities in patient services, scheduling, medical billing or medical records.
• Experience working with electronic health record (EHR) systems and referral management processes.
• Familiarity with HIPAA, FERPA, and other confidentiality regulations.
• Strong organizational and leadership skills, including experience training or mentoring staff.
• Knowledge of insurance verification and referral authorization procedures.

Responsibilities

• Patient Services Operation Support
• Referral Coordination
• Medical Records
• Customer Service/ Medical Office

Benefits

• Medical, prescription drug, dental, vision, life and AD&D, flexible spending accounts , and long-term disability insurance with Texas A&M contributing to employee health and basic life premiums
• 12-15 days of annual paid holidays
• Up to eight hours of paid sick leave and at least eight hours of paid vacation each month
• Automatic enrollment in the Teacher Retirement System of Texas
• Health and Wellness: Free exercise programs and release time
• Professional Development: All employees have access to free LinkedIn Learning training, webinars, and limited financial support to attend conferences, workshops, and more
• Educational release time and tuition assistance for completing a degree while a Texas A&M employee
• Living Well, a program at Texas A&M that has been built by employees, for employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level