Patient Services Coordinator II

United Biosource Corporation

7d•Remote

About The Position

This position is responsible for handling customer service inquiries on the phone from a variety of callers. place outbound calls for clarification; determine eligibility of applicant, and other program specific functions or related activities. Daily activities may switch depending upon volume within different operations groups and where the work is needed. Employee will manage communications, applications for eligibility, or other types of information depending on function for that day and program volume.

Requirements

High school degree or equivalent
2 – 3 years of customer service experience
Proficiency with personal computers; excellent written and verbal communication skills
Ability and willingness to work a flexible schedule to cover peak times
Ability to adapt to a fast-paced environment quickly; learn quickly, maintain accurate information, and ability to follow direction.
Ability to adapt to new situations that may arise due to program changes
Ability to travel as needed Required

Responsibilities

Handle all inbound/outbound patient, physician, and physician advocate communications in a professional manner and within program guidelines.
Accurately enter eligibility paperwork and/or other information into system. Maintain accurate and complete documentation of all applications, mailers, orders, enrolment forms and new patients.
Maintain accurate and complete documentation and system records of all inquiries.
Efficiently perform specialized functions for each program with a high level of accuracy. Aid department Lead/supervisor in developing other employees, answering questions, etc.
Enter and interpret program materials to determine enrollment criteria; explain to the caller or other employees the necessary requirements to be on the program.
Place outbound phone calls for clarification on any issues involving program guidelines