Patient Services Coordinator II

The US Oncology Network•Columbia, MO

6d•Onsite

About The Position

Missouri Cancer Associates is a multi-specialty practice including medical oncology, hematology, radiation oncology and urology. We have 25 providers that service ten Missouri communities. Our main office is in Columbia. Through state-of-the-art medical technology, highly experienced physicians and nurse practitioners and quality patient care, Missouri Cancer Associates has become the premier Cancer Treatment Center in Mid-Missouri. In 2022, we will celebrate our 40th year of taking care of patients! We are looking for a friendly and hard-working Patient Services Coordinator to join our team. Candidates should have an outgoing and friendly demeanor, a positive work ethic, and have a track record of working well with others in a team environment. We prefer applicants who have some customer service experience, but we are willing to train the right person. You must exemplify the values of our company and provide patients with the highest levels of care. Full Time / 40 hours per week (M-F, 7:30-4) Why work for us? We offer challenging positions in a fast-paced environment. If you enjoy people and want the opportunity to make a difference in the lives of many, check us out! We offer a competitive benefits package that includes – Medical Dental Vision Life Short Term Disability Coverage 401k Retirement Plan Paid Time Off Wellness program that rewards you for practicing a healthy lifestyle! This position is located at 1705 E Broadway, Columbia, MO! Missouri Cancer Associates is affiliated with Urology Associates of Central Missouri and the US Oncology Network! SCOPE: Professionally greets and welcomes patients and their friends/family. Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards, and US Oncology’s Shared Values

Requirements

High school diploma or equivalent required.
Minimum three years office experience, preferably in a medical office setting.
Knowledge of medical terminology and coding required.
Must have excellent communication skills, written and verbal.
Proficiency in Microsoft Office (Outlook, Word, Excel) required.

Responsibilities

Checks in patients and informs clinical staff of patient
Provides and explains paperwork for the patient to complete prior to
Responsible for incoming and outgoing referrals
Collects, proofs for completeness, and scans/files patient
Updates demographics and insurance information in the
Answers phone calls in a prompt, courteous, professional manner.
Answers, screens, and responds to routine questions via phone, electronic communications, or face to face contact, routes to appropriate personnel, or take thorough
Contacts clinic personnel as appropriate
Notifies appropriate staff of the cancellation and makes note in patient
Provides general administrative support by scanning/filing charts and forms or ensuring they are sent to the appropriate department/personnel for filing and scanning. Maintains lobby area in a neat and orderly Maintains a legible supply of forms and appropriate office supplies required for daily activities.
Adheres to confidentiality, state, federal, and HIPPA (Health Insurance Portability and Accountability Act) laws and guidelines with regards to patient’s
Maintains the chart message and anything that is in queue.
Scans and copies updated insurance cards.
Other duties as requested or May type memos and forms