Patient Services Coordinator II /Float - Plainfield, Channahon, Joliet, Mokena, New Lenox, Frankfort, Homer Glen, Munster IN

Illinois Bone and Joint Institute LLC•New Lenox, IL

35d

About The Position

THANKS TO OUR CONTINUED GROWTH AND EXPANSION, ILLINOIS BONE AND JOINT IS EXCITED TO ANNOUNCE a Patient Services Coordinator Float opportunity at our Plainfield, Channahon, Joliet, Mokena, New Lenox, Frankfort, Shorewood, Homer Glen, Munster IN clinics! We would love to talk to you about joining our team if you Thrive in a fast paced, multifaceted public-engaging environment Want to work in a culture of “Trust, Respect and Pride” Are professional, positive, engaging, and personable Are adaptable and able to work with different teams Demonstrate professional verbal and written communication Move easily through multiple technical software platforms Have Front Desk Medical office experience Expectations The Patient Services Coordinator Float rotates regularly between several Rehab Services clinics in our Plainfield, Channahon, Joliet, Mokena, New Lenox, Frankfort, Shorewood, Homer Glen, and Munster IN clinics When a coverage need arises at any of these clinics, either planned or a call off, the Patient Services Coordinator Float will provide that coverage until no longer needed and then resume their regular rotation The Patient Services Coordinator Float position shall be required to cover opening, mid and closing shifts Monday through Friday NO WEEKENDS! What you can expect from us A positive team environment with colleagues and managers committed to your success Gain skills in multiple areas of Administrative Operations and Patient Care Leadership Development pathways Provide support for our communities with our philanthropic group - IBJI Cares Career growth - as IBJI continues to grow, so do opportunities Competitive compensation package that includes health, life, dental, and vision insurance, generous PTO accrual, as well as 401K, profit sharing, employee assistance program, and disability coverage. Job Summary The main focus of the Patient Services Coordinator Float is to deliver exceptional patient-centered customer service and provide team support to IBJI staff and partners relative to administrative services. Summary The main focus of the Patient Services Coordinator II position is to deliver exceptional patient-centered customer service and to support IBJI teams. This position is responsible for accurate registration, optimal patient scheduling, training/mentoring of new staff, escalating issues, and other office duties that contribute to a great patient experience, a positive team atmosphere, and achieve company goals.

Requirements

High school diploma or equivalent required
Minimum three years experience in customer service role required (medical office experience is a plus)
Minimum 1 year in a patient services related role required
EHR experience with Epic experience preferred
Knowledge in medical terminology preferred
Ability to handle highly confidential, sensitive and non-routine information
Familiarity with scheduling and rearranging appointments
Possess good working knowledge of Microsoft Office and Windows-based computer applications.
Insurance payer and eligibility knowledge
Must be a team player
Able to work in a fast-paced environment and have a flexible schedule as needed
Neat, professional appearance
Strong written and verbal communication skills
Results oriented with concern for appropriate process.
Willingness to attend and successfully complete ongoing training required to maintain responsibilities.
Work may require hand dexterity for office machine operation; using a calculator and/or computer keyboard.
Physical demands may also include, stooping, bending or reaching to files and supplies, wearing a headset, mobility to complete errands or deliveries, sitting for extended periods of time and viewing a computer monitor.
Must be available to work a flexible schedule to meet the demands of a changing scheduling environment and accommodate the needs of the practice.
Work is performed in a fast paced office environment and involves frequent contact with physicians, staff, patients, and the public.
Work may be stressful at times.
Contact may involve dealing with angry or upset people.

Nice To Haves

Associates degree preferred (healthcare concentration field a plus)

Responsibilities

Welcome patients and visitors to IBJI by providing and maintaining the highest quality customer service experience
Preparing paperwork to facilitate efficient operation and excellent customer service
Answering general inquiries
Appointment scheduling
Phone reception, patient triage, and escalation to appropriate staff
Registration/pre-registration procedures to include the review of patient demographics, insurance and advising patient to provide any necessary documents
Preparing paperwork to facilitate efficient operation and excellent customer service
Check in/out procedures
Patient chart management
Collection/posting of patient responsibility payments (including copays and deductibles)
Insurance verification and Referral management as required
Assist in training staff and mentoring new employees within department
Maintains clean and safe work environment
Other office duties as assigned