Patient Services Coordinator I

New York Oncology Hematology • Clifton Park, NY

117d • $17 - $22

About The Position

Join a practice at the forefront of cutting-edge cancer care and advanced treatments. Access opportunities for professional growth and continuing education. Work alongside a collaborative and compassionate team of experts dedicated to making a difference. Enjoy the convenience of multiple locations throughout the Capital Region. Contribute to groundbreaking clinical trials that shape the future of oncology care. Discover your career potential with a practice dedicated to excellence and innovation.

Requirements

• High school diploma or equivalent required.
• Position is entry level and requires 0-3 years experience, preferably in a medical setting.

Responsibilities

• Greets patients and their guests into the clinic in a prompt, courteous, and professional manner.
• Serves as a liaison between patients and medical staff.
• Supports and adheres to the Practice’s Core Values, Compliance Program, to include the Code of Ethics and Business Standards.
• Demonstrates an understanding of patient confidentiality to protect the patient and clinic/corporation.
• Adheres to confidentiality, state, federal, and HIPAA laws and patient records guidelines.
• Answers all incoming calls in a prompt, courteous, and professional manner.
• Sends messages to the correct distro group.
• Provides a pleasant and helpful phone contact for callers.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in an efficient manner.
• Directs callers immediately to clinical staff as necessary.
• Responsible for answering all 3rd party service calls and messages.
• Perform functions include triaging calls, connecting/transferring calls, setting up conference calls, instructing users on telephone procedures, and reporting telephone/equipment malfunctions to the appropriate party.
• Responsible for rolling the phones on and off night service.
• Basic scheduling understanding.
• Responsible for meeting appropriate metrics and a checklist provided by your supervisor.
• Arranges for patients to have financial counseling as needed.
• Other duties as assigned.
• Covers for other front office functions as requested.
• Required to float as needed in addition to cross covering sites remotely.

Benefits

• Opportunities for professional growth and continuing education.
• Work alongside a collaborative and compassionate team.
• Access to multiple locations throughout the Capital Region.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees