Patient Services Coordinator I-Psychiatry

Mount Sinai Health System • New York, NY

2d

About The Position

The Patient Services Coordinator plays a crucial role in the delivery of healthcare services. The incumbent serves as liaison for patient care activities in the practice and ensures quality patient care during patient visits . The Patient Services Coordinator helps educate patients on their care plans and coordinate services with Primary Care Providers, and out-patient services diagnostic testing facilities.

Requirements

• Some college
• 3 years healthcare/customer service or relevant experience

Nice To Haves

• Bachelors degree preferred

Responsibilities

• Works cohesively with the Primary Care Provider to facilitate patients care plan by participating in daily huddles/monthly case discussions, facilitating appointments and coordinating information and continuing care requirements.
• Collaborates with other clinical staff, to resolve issues impacting patients care progression.
• Monitors and updates dashboard with reminders and alerts, to organize daily tasks such as: visit status reminders, follow-up appointments, authorizations for medical review, coordination of specialty appointments and resolving billing errors (when applicable).
• Contact insurance carriers for patients pre-certification; consults with Department/Practice Manager with respect to patients needs or addressing escalated issues.
• Provides front-end coverage as needed; records telephone encounters for routing to appropriate Providers.
• Works as liaison with Physicians, patients and clinical staff to connect patients with relevant internal/external resources.
• Provides recommendation for process/service improvement to promote patients satisfaction and address issues .
• Performs other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees