Patient Services Coordinator - Front Desk

About the position

At Emory Healthcare, we integrate science and caring to change the face of health care. Our team members are courageous individuals who are willing to challenge the status quo and help find solutions to complex problems. We're empowered to influence change for, and with, our patients, their families, the community and each other. As one of the leading academic medical systems, we're eager to share what we learn with hospitals around the country, and the world. We've got the backing, knowledge, experience and permission to lead the way in developing new and better approaches to preventing and treating disease, and our patients get treatments years before anyone else. We're defining a new standard of care for humankind. Are YOU ready to join us? This position serves as a key role in the patient's experience, serving as their first point of contact upon arrival to Emory facilities for clinical appointments. Job responsibilities will include providing excellent customer service to the patient while welcoming and checking them in for their appointments; communicating with patients, families and staff to trouble shoot and meet patient needs while waiting to see their provider; following approved standard operating procedures to complete technical and administrative functions such as arriving appointments, confirmation and updating of patient demographics, registration, and insurance information, scheduling, entering referrals, providing information about insurance coverage, collecting copays. This position will work regularly with patients, families, providers, clinical and non-clinical staff, and is a critical component to ensuring patients have a smooth and positive experience with Emory. This position is ideal for a candidate who demonstrates compassion, a commitment to excellent customer service, critical thinking and problem solving skills, strong interpersonal and communication skills, and able to work in a high paced team environment. This role requires computer skills and comfort with navigating multiple applications simultaneously. Excellent attendance is required. Ideal candidates must be able to learn new processes, procedures and software programs quickly, while demonstrating attention to detail and accuracy in their daily work.

Responsibilities

• Serve as the first point of contact for patients upon arrival for clinical appointments.
• Provide excellent customer service while welcoming and checking in patients.
• Communicate with patients, families, and staff to troubleshoot and meet patient needs.
• Follow approved standard operating procedures for technical and administrative functions.
• Complete tasks such as arriving appointments, confirming and updating patient demographics, registration, and insurance information.
• Schedule appointments and enter referrals.
• Provide information about insurance coverage and collect copays.
• Work regularly with patients, families, providers, and staff to ensure a positive experience.

Requirements

• High school diploma/GED preferred and twelve (12) months of experience in Healthcare or customer service industry OR a Bachelor's degree.
• Demonstrated compassion and commitment to excellent customer service.
• Critical thinking and problem-solving skills.
• Strong interpersonal and communication skills.
• Ability to work in a high-paced team environment.
• Computer skills and comfort with navigating multiple applications.