Patient Services Coordinator - Float

Fairview Health Services • Wyoming, MI

8d

About The Position

The Patient Services Coordinator (PSC) plays a key role in creating a positive first impression and delivering a seamless experience for patients at M Health Fairview Orthotics & Prosthetics. This position supports a flexible location model, with assignments at multiple sites based on departmental needs. Reliable transportation and the ability to travel between locations are required.
You will complete training at our University Crossing location in St. Paul, MN.
After training, you will be expected to float to showrooms in Blaine, Burnsville, Edina, Maple Grove, Maplewood, Princeton, Woodbury, and Wyoming, MN.
In this role, the PSC is responsible for scheduling and rescheduling patient appointments and may serve as the primary receptionist for the department or program. The PSC works closely with patients, visitors, and a multidisciplinary healthcare team, providing professional, organized, and compassionate support. Strong customer service, communication, and problem-solving skills are essential to ensuring a high-quality patient experience. This position also performs a variety of clerical and administrative duties to support department operations.

Requirements

• Education: High School Diploma or equivalent.

Nice To Haves

• Experience: 1–2 years of experience in a medical or healthcare-related setting.

Responsibilities

• Scheduling & Registration
• Schedule and reschedule patient appointments accurately and maintain up-to-date schedules.
• Communicate schedule changes promptly to patients and staff.
• Resolve scheduling conflicts by coordinating with appropriate team members.
• Enter and maintain accurate patient information in electronic systems.
• Coordinate interpreter services as needed.
• Customer Service & Communication
• Provide exceptional customer service to patients, visitors, and staff in a friendly, empathetic, and professional manner.
• Answer, screen, and route incoming phone calls; take and relay messages as appropriate.
• Review, distribute, and route mail, faxes, and interdepartmental correspondence.
• Verify patient insurance information, including benefits and prior authorizations, as required.
• Clerical & Reception Duties
• Perform general clerical tasks, including scanning documents, processing faxes, and sorting incoming mail.
• Assist with patient check-in and check-out to support efficient clinic flow.
• Maintain a clean, organized, and welcoming reception area.
• Multitasking & Organization
• Effectively manage multiple responsibilities in a fast-paced environment while maintaining accuracy and professionalism.

Benefits

• Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more!
• Please follow this link foradditional information: https://www.fairview.org/careers/benefits/noncontract

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees