Patient Services Coordinator / Float Pool

About the position

At Emory Healthcare, we integrate science and caring to change the face of health care. Our team members are courageous individuals who are willing to challenge the status quo and help find solutions to complex problems. We're empowered to influence change for, and with, our patients, their families, the community and each other. As one of the leading academic medical systems, we're eager to share what we learn with hospitals around the country, and the world. We've got the backing, knowledge, experience and permission to lead the way in developing new and better approaches to preventing and treating disease, and our patients get treatments years before anyone else. We're defining a new standard of care for humankind. Are YOU ready to join us?

Responsibilities

• Serve as the first point of contact for patients and act as an ambassador of front line service.
• Provide front desk coverage at various Emory Healthcare locations as a floater.
• Travel to multiple locations to fulfill front desk responsibilities.
• Greet and welcome all customers utilizing the EHC customer service model.
• Assist with patient flow and coordinate a positive patient experience throughout the check-in process.
• Independently complete front desk responsibilities including scheduling, registration, copay collection, charge entry, referral management, and paperwork preparation.

Requirements

• High school diploma/GED preferred and three (3) years of experience in Healthcare or customer service industry OR a Bachelor's degree required plus six (6) months of experience as a PSC I.
• Internal candidates without 6 months PSC I experience will require a high school diploma/GED and 4 years of healthcare or customer service industry experience or a bachelor's degree and 1 year of relevant experience.