Patient Services Coordinator Day Shift Lower Manhattan Hospital

NewYork-Presbyterian Hospital • New York, NY

314d • $63,500 - $86,000

About The Position

Best in Care and Caring: Make It Possible. NewYork-Presbyterian is a premier destination for talented health care administrators. With patients and physicians from around the globe, ours is a fast-paced, high-performance culture located across two Ivy League teaching hospital campuses: NewYork-Presbyterian/Columbia University Medical Center and New York-Presbyterian/Cornell University Medical Center. In this role, you'll serve as first response, identifying significant events and recommending positive solutions while proactively mitigating potential liability and safety issues for NYP Lower Manhattan Hospital. You will be a key liaison and mediator, providing a centralized and consistent patient resource and grievance mechanism to ensure patients' rights are recognized. This is a high-visibility position that demands tremendous interpersonal communications and public relations skills, as you'll also at times be working with several departments across the organization to ensure the best quality of care for patients and their families. Provide preemptive support and join a dedicated team that lives the mission of putting patients first.

Requirements

• Bachelor's Degree from a recognized college or university.
• Five years of previous experience.

Nice To Haves

• Bilingual English/Spanish.
• Previous experience with patient advocacy, patient experience or hospitality.
• Excellent communication and conflict resolution skills.

Responsibilities

• Serve as first response, identifying significant events and recommending positive solutions.
• Proactively mitigate potential liability and safety issues for NYP Lower Manhattan Hospital.
• Act as a key liaison and mediator, providing a centralized and consistent patient resource and grievance mechanism.
• Ensure patients' rights are recognized.
• Work with several departments across the organization to ensure the best quality of care for patients and their families.

Benefits

• Comprehensive and competitive benefits that support you and your family in every aspect of life.
• Opportunities for personal and professional growth.
• Dynamic environment that embraces every person.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Bachelor's degree