Patient Services Coordinator, Cardiology (FT)

Prisma Health•Columbia, SC

2d•Onsite

About The Position

Inspire health. Serve with compassion. Be the difference. Job Summary Serves as team leader for the physician practice support staff. Supports management in the daily administrative operations of the practice. Accountabilities Provides administrative support for the office, such as answering telephones, coordinating/scheduling meetings and making travel arrangements. - 25% Assists in resolving accounts receivables issues such as rejections of claims, charge corrections, billing edits, collections of old balances and other factors influencing collections. - 10% Resolves routine problems in business office. - 10% Maintains petty cash fund. Submits appropriate documents to the physician practice leadership for reimbursement. - 5% Develops and conducts orientation and in-service training for support staff. - 5% Reassigns employees as necessary to cover required workload and oversees daily operations of the practice to ensure operational efficiency. - 15% Oversees sorting and prioritizing of incoming mail, ensuring that urgent correspondence and time-dated materials are brought to the attention of the management as appropriate for action or response. - 10% Responds to non-clinical patient inquiries. Advises patients and/or guardians regarding accounts, researching specific issues when necessary. Advises management on issues of patient satisfaction. - 5% Responsible for payroll documentation and processing, as requested by management. - 5% Contacts vendors for repair or routine service of equipment. Forwards proposal/quotes to management for approval. - 5% Maintains adequate levels of office supplies. - 5%

Requirements

High School diploma or equivalent
2 years related clerical experience in a physician office.
In Lieu of education and experience requirements, 3 years in a lead or supervisory capacity in a non-medical office setting may be considered an equivalent substitution.
Basic computer skills
Knowledge of office equipment
Data entry and mathematical skills

Responsibilities

Provides administrative support for the office, such as answering telephones, coordinating/scheduling meetings and making travel arrangements.
Assists in resolving accounts receivables issues such as rejections of claims, charge corrections, billing edits, collections of old balances and other factors influencing collections.
Resolves routine problems in business office.
Maintains petty cash fund. Submits appropriate documents to the physician practice leadership for reimbursement.
Develops and conducts orientation and in-service training for support staff.
Reassigns employees as necessary to cover required workload and oversees daily operations of the practice to ensure operational efficiency.
Oversees sorting and prioritizing of incoming mail, ensuring that urgent correspondence and time-dated materials are brought to the attention of the management as appropriate for action or response.
Responds to non-clinical patient inquiries. Advises patients and/or guardians regarding accounts, researching specific issues when necessary. Advises management on issues of patient satisfaction.
Responsible for payroll documentation and processing, as requested by management.
Contacts vendors for repair or routine service of equipment. Forwards proposal/quotes to management for approval.
Maintains adequate levels of office supplies.