Patient Services Coordinator ( Ambulatory Float Pool )

MD Anderson • Houston, TX

353d • $39,000 - $58,000 • Hybrid

About The Position

The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research, and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees, and the public. The position involves scheduling patient visits, physician appointments, diagnostic tests, procedures, and treatments. It requires communication of pertinent information regarding appointments, scheduling, prepayment, and financial counseling to patients, families, physicians, team members, and other patient care areas. The role also includes interpreting and coordinating physician orders and preparing and maintaining appointment templates and/or patient records. The ideal candidate will be highly organized and customer-focused with experience using Epic Systems, front desk operations, and customer service in healthcare settings. A background in clerical, administrative, or office support roles, with strong attention to detail and the ability to thrive in a fast-paced environment is essential. Flexibility in scheduling is necessary to meet the demands of the dynamic environment.

Requirements

• High school diploma or equivalent.
• Three years of relevant work experience, with the possibility of substituting additional education for required experience on a one-to-one basis.
• Must pass pre-employment skills test as required and administered by Human Resources.

Nice To Haves

• Experience using Epic Systems.
• Background in clerical, administrative, or office support roles.
• Strong attention to detail.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Greets, orients and answers questions from patients and families.
• Advises patients and family members of available services.
• Schedules and coordinates patient appointments including provider visits, diagnostic tests, procedures, and treatments based on provider orders.
• Assists in maintaining a safe environment for patients, co-workers, and visitors.
• Utilizes interpersonal and communication skills to ensure that customer requests and needs are met.
• Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented, and addressed.
• Communicates pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members and other patient care areas.
• Prepares and maintains appointment templates and/or patient records electronically and/or manually as directed.
• Updates relevant patient information to maintain an accurate patient record.
• Responsible for the security and confidentiality of patient information at all times.
• Handles and processes a complex and varied series of documents and situations.
• Focuses on deadlines for task completion.
• Reviews and collects patient payments, including co-payments, deductibles, and other pre-payments required for services rendered.
• Updates payment information in One Connect when directed by the Financial Clearance Center or Patient Access Services.
• Reconciles and maintains the integrity of the One Connect cash drawer daily and reports discrepancies to leadership.
• Follows cash handling guidelines and procedures.
• Performs validation of the Medicare Secondary Payer Questionnaire (MSPQ) required for accurate and timely billing.
• Ensures coordination of benefits and assignment of Hospital Account Record (HAR) as needed.
• Other duties as assigned.

Benefits

• Full-Time employment status.
• Eligible for overtime pay.
• Hybrid Onsite/Remote work location.

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees