Patient Services Associate--(Weekends)

Gundersen Health System • Friendship, WI

3d

About The Position

Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love, apply today. Scheduled Weekly Hours: 36 The Patient Liaison works as a team member to assist internal and external customers assuring accurate and complete registration, scheduling appointments, demographic information, insurance coverage, collecting payments and monitoring customer satisfaction.

Requirements

• High School Diploma or equivalency
• No experience required.

Nice To Haves

• 6 months previous experience in the HUC or healthcare-related field.

Responsibilities

• Represents Gundersen Health System's high standards for customer service in all telephone and face-to-face encounters.
• Facilitate unit operations through knowing and communicating information, managing desk area, technology support for staff, monitoring and communicating bed status, and coordinating downtime procedures.
• Uses Epic computer system to help in the management of the electronic medical chart, including data input, appointment management, monitoring for accuracy and missing information.
• Demonstrates effective, collaborative working relationships with health care team members.
• Coordinates patients' daily schedule. (e.g., tests, exams, imaging, procedures, appointments and transportation.
• Assists the patient discharge process as directed.
• Participates in quality improvement activities in order to continuously improve patient care and unit operations.
• Attends and participates in HUC meetings and unit staff meetings.
• Demonstrates the following skills in accordance with unit standards and expectations - creative problem solving, organizational skills, critical thinking, sets priorities, utilizes appropriate lines of authority, responds to crisis situations and establish appropriate priorities.
• Demonstrates dependability, organizational skills, and effective use of time by setting priorities to complete work within established timeframes.
• Demonstrates role accountability by adhering to Gundersen Health System mission statement, policies, and confidentiality standards.
• Assists in the orientation of new staff. Also may act as proctor to HUC students.
• Demonstrates and maintains successful completion of defined core competencies in computer skills related to patient registration and appointment scheduling.
• Obtains appropriate signatures on forms relating to registration, billing, and patient care, meeting all compliance regulations and requirements.
• Provide virtual sitting for patients following applicable policies and procedures.
• Adheres to regular and predictable attendance.
• Performs other job-related duties as assigned.

Benefits

• Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member
• Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED