Patient Services Associate

Akumin

1d•Onsite

About The Position

The Patient Services Associate I is responsible for managing patient communications, primarily through incoming and outgoing calls. Key duties include reminding patients of scheduled appointments and instructions, scheduling new appointments, and pre-registering patients for medical scans. The role requires adherence to standardized processes and scripts to ensure accurate information exchange and high-quality customer service. The associate will be responsible for entering all patient data into the relevant computer systems and escalating calls to supervisors or leads when necessary. Akumin Operating Corp. is a national partner providing comprehensive radiology and oncology services, focusing on patient care and utilizing cutting-edge technologies in a supportive and collaborative work environment.

Requirements

High School Diploma or equivalent experience required.
6 months to 1 year of medical or related training and/or experience required.
Computer literacy and experience with general office equipment required.
Strong multi-tasking abilities and communication skills.
Ability to work well with physicians, patients, and coworkers.
Excellent interpersonal and customer service skills.
The COVID-19 vaccination is/may be a condition of employment.
Successful completion of a pre-employment background check and drug screen as a condition of employment.

Responsibilities

Answer incoming calls and make outgoing calls to remind patients of scheduled appointment and instructions.
Schedule appointments and pre-register patients for medical scans.
Assist with scheduling and pre-registration calls based on business needs.
Follow standardized process to get and give information during scheduling/pre-registration calls according to documented work processes.
Make outbound reminder calls for medical scans.
Enter all information into the applicable computer system.
Determine the needs of other callers and transfer to appropriate personnel.
Ensure every customer receives the highest quality of customer service.
Contact patients and referring physician offices to schedule appointments.
Follow prescribed list of questions/scripts and provide standardized responses to get and give information during scheduling/pre-registration/reminder calls.
Ensure the gathering of accurate and complete patient data required to complete the scheduling process and any specific information required by customer facility.
Determine customers’ needs based on incoming calls; transfer callers to appropriate staff; escalate calls as necessary to Patient Services Supervisor or Patient Services Lead as appropriate.
Complete any additional job duties as assigned.