Patient Services Associate

Gundersen Health System • Friendship, WI

3d

About The Position

Love + medicine is who we are, it's what we do, it's why people want to work here. If you’re looking for a job to love, apply today. Scheduled Weekly Hours: 40 The Patient Liaison works as a team member to assist internal and external customers assuring accurate and complete registration, scheduling appointments, demographic information, insurance coverage, collecting payments and monitoring customer satisfaction. Around here, loving your job is part of the job. Join our mission in changing healthcare while finding a career you'll love! Gundersen Health System offers a proud, local history spanning more than 100 years. Our personalized patient care model is only the beginning of what you will experience as we foster population health transformation and innovation to serve our communities and you. We've made it a priority to enrich the lives of our employees as they find a career they love. Using each employee’s unique talents and passions, Gundersen is committed to delivering exceptional patient and family-centered care to the communities we serve. You can be part of an exciting, highly adaptable and mission-driven organization with a work environment that supports you personally and professionally and a work culture where you are valued and appreciated offering an employee-first culture, work-life balance, and career advancement & growth opportunities. This culture allows our organization to attract elite talent, like yourself! What You Can Expect: Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth Culture that encourages self-care and provides you with opportunities to be your best self at work and at home Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses Inside our walls and our neighborhoods, we deliver world-class medical care and the right amount of love. We call it LOVE + MEDICINE and it’s more than our practice. It is who we are. Gundersen Health System, based in La Crosse, WI, is the leading provider of primary and specialized care in western Wisconsin, southeast Minnesota, and northeast Iowa; serving more than 500,000 residents throughout 22 counties. Our physician-led, not-for-profit healthcare system includes a 325-bed teaching hospital, tertiary referral center, and Level II Trauma Center; community clinics; 6 affiliate critical access hospitals; nursing homes; behavioral health services; vision centers; pharmacies; and air and ground ambulance services. Together, we inspire your best life by relentlessly caring, learning, and innovating. We deliver Love + Medicine every day to change lives in our communities and enrich the lives of our employees. Select Remote/Hybrid Eligible under More search to see our remote-eligible openings. A rewarding career and an excellent quality of life awaits you. Learn more about our excellence in patient care, education, research, culture, and something we call Love + Medicine at www.gundersenhealth.org/careers/life.

Requirements

• High School Diploma or equivalency
• 1 year experience in an office setting requiring customer service responsibilities and computer competency in Microsoft Windows.

Nice To Haves

• 1 year experience in a medical facility setting and/or extensive customer service experience.

Responsibilities

• Represents Gundersen Health System's high standards for customer service in all telephone and face-to-face encounters through courteous, patient and respectful conduct and conversation.
• Communicates effectively with patients, family members and Gundersen Health System staff to schedule appointments, admissions, surgeries, tests and procedures utilizing good customer service skills. Provides information and instruction in a confidential manner to prepare patients for current and future appointments. Uses CWS (clinical workstation) to respond to the requests of MD, nurses, MA's to create, update and/or print patient's protected health information to assist with completion of documentation.
• Responsible to ensure accurate and complete data for promptly registering patients, gathering, verifying and up-dating demographics, as well as insurance and benefit information to drive a timely billing process for our patients.
• Demonstrates and maintains successful completion of defined core competencies in computer skills related to patient registration and appointment scheduling, insurance, cash collection and department computerized schedules.
• Works within the organizational financial guidelines to collect payment and assist customers with financial need for payment of services, utilizing appropriate resources.
• Obtains appropriate signatures on forms relating to registration, billing, and patient care, meeting all compliance regulations and requirements.
• Assists in obtaining estimates for patient responsibility and notifies guarantors prior to treatment according to published organizational standards.
• Keeps current through periodic in-service on registration policies, procedures, insurance guidelines and other information related to position.
• Solicits and responds to customer complaints/concerns either in writing or verbally, using appropriate resources.
• Views, documents, or prints from the patients electronic health record to assist with coordination of patient care.
• Adheres to regular and predictable attendance.
• Performs other job-related duties as assigned.

Benefits

• Empowerment to shape your work environment, encouragement to improve processes and create efficiencies, and support when seeking opportunities for growth
• Culture that encourages self-care and provides you with opportunities to be your best self at work and at home
• Competitive compensation and comprehensive benefits packages, as applicable, ensuring your comfort and well-being as a valuable team member
• Support for your career growth through Professional Development Opportunities, our Tuition Investment Program, Career Development Center, and online continuing education courses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees