Patient Services Associate

University Of Michigan (The Regents @ Ann Arbor)•Ann Arbor, MI

29d•Onsite

About The Position

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. Responsibilities Check In/Out Provide Check-in and check-out services on a floor for all clinics Greet patients/visitors and direct them to the appropriate area Confirm appt, obtain general consent, mark a patient as checked in, collect prepayment Collect cash/credit card payments from patients using established guidelines; Collect post-treatment payments. Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards(cash out at the end of the day). Provide patients with copies of any remaining paperwork they need to fill out with the provider, e.g., tx plans, friends and family consent, payment plan. Direct patients who have not pre-registered to the registration staff.. Customer Services Routine checks on patients or families with extended wait times (monitor the waiting room and intervene when necessary), and communicate with respective clinic staff to update patients on wait-time status. Respond to urgent/emergent requests, including contacting appropriate staff and providing non-medical support ( examples: patient request to speak to supervisor, disruptive patient-contact security, late patient-contact clinic coordinator) . Respond to patient/visitor requests and complaints. Perform a variety of miscellaneous job responsibilities pertinent to the workflow of the position. Ensure the waiting area is neat, organized, and safe; contact environmental services to arrange cleaning. Examples of audit/housekeeping tasks during downtime: Reporting - unapproved notes, verifying next-day appointments, auditing future appointments for missing pieces, and alerting appropriate staff Routine checks of email inboxes, responding in a timely manner Work with PCC or Clinic Coordinator as needed, for example: complete payment adjustment forms. Routine checks of email inboxes and responding when appropriate. Creating patient charts. Completing payment adjustment forms

Requirements

High school diploma or GED
1+ years of work experience in a dental/medical facility
Ability to communicate with diverse populations, including staff, faculty, students, and patients
Ability to understand insurance copay information
Competent in using technology such as handheld computers, word processing, data entry, spreadsheets, and email
Must be able to maintain confidentiality with respect to patient information
Must exhibit a professional and positive image and disposition when interacting with patients, students, departmental staff members, and allied health professionals

Nice To Haves

Experience working with Epic software
Experience providing check-in/check services in a dental or medical office setting
Experience with a computerized patient management system

Responsibilities

Provide Check-in and check-out services on a floor for all clinics
Greet patients/visitors and direct them to the appropriate area
Confirm appt, obtain general consent, mark a patient as checked in, collect prepayment
Collect cash/credit card payments from patients using established guidelines; Collect post-treatment payments.
Reconcile clinic cash collections and credit card transactions daily according to specified clinic standards(cash out at the end of the day).
Provide patients with copies of any remaining paperwork they need to fill out with the provider, e.g., tx plans, friends and family consent, payment plan.
Direct patients who have not pre-registered to the registration staff.
Routine checks on patients or families with extended wait times (monitor the waiting room and intervene when necessary), and communicate with respective clinic staff to update patients on wait-time status.
Respond to urgent/emergent requests, including contacting appropriate staff and providing non-medical support ( examples: patient request to speak to supervisor, disruptive patient-contact security, late patient-contact clinic coordinator) .
Respond to patient/visitor requests and complaints.
Perform a variety of miscellaneous job responsibilities pertinent to the workflow of the position.
Ensure the waiting area is neat, organized, and safe; contact environmental services to arrange cleaning.
Examples of audit/housekeeping tasks during downtime: Reporting - unapproved notes, verifying next-day appointments, auditing future appointments for missing pieces, and alerting appropriate staff
Routine checks of email inboxes, responding in a timely manner
Work with PCC or Clinic Coordinator as needed, for example: complete payment adjustment forms.
Routine checks of email inboxes and responding when appropriate.
Creating patient charts.
Completing payment adjustment forms