Patient Services Associate - Orthopedics

Ohio State University Physicians, Inc.•Columbus, OH

18d•$17 - $25•Onsite

About The Position

Ohio State University Physicians (OSUP) operates over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment. Their team comprises more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists, and leaders, all playing an important part in advancing healthcare, education, and professional growth. At OSUP, the culture is grounded in the values of inclusion, empathy, sincerity, and determination, focusing on serving each other and the community.

Requirements

High School diploma or equivalent
One year of customer service experience
Skill in problem solving, and ability to manage multiple priorities
Ability to convey information both in writing and verbally.
Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service.

Responsibilities

Coordinate and provide patient support services such as answering phones, directing calls, greeting patients/visitors, maintaining patient medical records via EMR or paper charts, assisting with patient scheduling, performing office functions, and handling patient payments as applicable.
Greet patients and visitors, register and check-in patients, update patient demographics and insurance coverage in computer system.
Answer patient calls, take, and relay messages or scripted care directions; respond to patient and staff inquiries, and communicate with referring physician offices.
Perform check-out processes inclusive but not limited to co-pay collections, scheduling return visits, providing the after-visit summary, and ensuring that follow-up tests have been ordered or scheduled (where applicable).
Appropriately document such activities.
Monitor length of patient’s wait and notify the appropriate party (i.e., nurse, lead or manager) of excessive wait times as defined by clinic.
Open and route incoming mail; distribute correspondence, reports and office supplies; mail out form letters.
Track and record patient information or program data where applicable.
Request and handle referrals and medical records from referring offices for new patient appointments.
Schedule appointments when directed.
Where assigned, maintain the cash drawer, reconcile daily cash, and prepare bank deposits.
Accurately complete necessary paperwork to facilitate and track deposits.
Contact insurance companies and obtain registration or procedural pre-certifications as required by the patient’s healthcare insurance or managed care providers as assigned.
Other duties or special projects as assigned.