Patient Services Associate | 24 hours per week | Emergency Department

Great River Health•Fort Madison, IA

2d•$19•Onsite

About The Position

A Brief Overview Provides basic patient care under the direction of a licensed nurse. Performs a variety of clerical functions and tasks related to department specific needs. Provides high quality care to the following patient populations: Surgical, Geriatric, Medical/Surgical, Adult, Pediatric, Obstetric, Telemetry and Psychiatric.Duties are included but are not limited to those below for specified units. • Care for the restrained patient and monitor for safety, as directed by the licensed nurse. Perform Bedside shift report and beginning and end of shift. Utilize policies and procedures to keep patients safe from falls. Assist in wound prevention and Hospital acquired pressure injuries.• Is cost conscious in use of equipment and supplies.• Adhere to safety practices for own personal protection, i.e. infection control devices, lifts, gait belts, eye shields, gloves.• Demonstrate accurate keyboarding proficiency and computer navigation skills.• Demonstrate knowledge of basic math to calculate intake and output. What you will do Answer patients' call lights in a timely manner and addresses request or reports to co-worker to fulfill the request. Answer telephones, and direct calls to appropriate staff. Maintain clean patient rooms and changes linens, as appropriate. Deliver messages, documents, and specimens. Observe patients' conditions, measuring and recording intake and output and vital signs, and report changes to professional staff. Maintain inventory of supplies based on unit routine. Proactively monitor patients for safety and communicate to licensed nurse the need for any monitoring devices (alarms). Consistently use patient safety devices. Document activities performed in the medical record in an accurate and timely manner. Greet visitors and callers to ascertain purpose of visit or call, and direct them to appropriate staff. Facilitate admissions, discharges and transfers in collaboration with other staff. Assemble, clean sheet, and tear down medical records. Operate office equipment such as: nurse call, fax, scanners, photocopier, computer system, telephone system, telemetry. Accurate and timely order entry. Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies. Perform quality checks on equipment, i.e., crash cart, transport monitor. Regular and reliable attendance. Performs accurate patient registration and verifies patietn information. Tracts and records unit census. PSA's in the ED and other units on occasion may also be required to perform duties as specified in the PCT Job Description 98950. PSA's in the ED and Women and family will be subject to all patient populations. ED: Serves as the patient's 'Personal Care Champion' by assisting them with activities of daily living. Greets patients at night, assists with patient placement, and assists with patient flow initiatives and room turnover. Perform clerical and reception duties utilizing knowledge of medical terminology. Duties include answering telephones, reviewing physician order and various health care documents, completing order entry. Conduct patient interviews to verify demographic and insurance information necessary for the patient and third - party payers, assures compliance with all state and federal rules/regulations pertaining to insurance carrier, and gathers signatures for required forms. Other duties as assigned to ensure patient access management and to maximize the revenue cycle. Provides clerical support to internal and external departmental customers and assists the RN as directed with high quality care.

Requirements

Basic Telemetry course or within six months of hire Required
Completion of C.N.A. course (or complete within four months of hire date) Required
Completion of C.N.A course if currently in high school Required
Dependent Adult Abuse Mandatory Reporter - Iowa Department of Human Services within 120 Days Required
Child Abuse Iowa Mandatory Reporter - Iowa Department of Human Services
Certified Nursing Assistant within 120 Days Required
CNA required upon hire if in High School.
Emergency First Response and Choking within 90 days of hire.
Basic Dysrhythmia within 6 months of hire.
MOAB within 12 months of hire.
ED: NIHSS and 8 Hours of Primary Stroke Education within 90 days of hire
HERT within one year of hire.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Knowledge of the information and procedures to provide care.
Being aware of others' reactions and understanding why they react as they do.
Actively looking for ways to help people.
Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents.
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Monitoring/Assessing performance of self, other individuals, or organizations to make improvements or take corrective action.
Adjusting actions in relation to others' actions.
Communicating effectively in writing as appropriate for the needs of the audience.
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Ability to manage multiple tasks at the same time.
Ability to complete work functions with minimal errors and/or re-work.
Ability to determine the order of multiple tasks.
Knowledge of basic math to calculate intake and output.
The ability to see details at close range (within a few feet of the observer).
The ability to communicate information and ideas in speaking so others will understand.
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
The ability to speak clearly so others can understand you.
The ability to identify and understand the speech of another person.
The ability to exert maximum muscle force to lift, push, pull, or carry objects.

Nice To Haves

Medical Terminology course or within one year of hire Preferred
Health care experience within the past five years Preferred
computer classes/experience Preferred

Responsibilities

Care for the restrained patient and monitor for safety, as directed by the licensed nurse.
Perform Bedside shift report and beginning and end of shift.
Utilize policies and procedures to keep patients safe from falls.
Assist in wound prevention and Hospital acquired pressure injuries.
Is cost conscious in use of equipment and supplies.
Adhere to safety practices for own personal protection, i.e. infection control devices, lifts, gait belts, eye shields, gloves.
Demonstrate accurate keyboarding proficiency and computer navigation skills.
Demonstrate knowledge of basic math to calculate intake and output.
Answer patients' call lights in a timely manner and addresses request or reports to co-worker to fulfill the request.
Answer telephones, and direct calls to appropriate staff.
Maintain clean patient rooms and changes linens, as appropriate.
Deliver messages, documents, and specimens.
Observe patients' conditions, measuring and recording intake and output and vital signs, and report changes to professional staff.
Maintain inventory of supplies based on unit routine.
Proactively monitor patients for safety and communicate to licensed nurse the need for any monitoring devices (alarms).
Consistently use patient safety devices.
Document activities performed in the medical record in an accurate and timely manner.
Greet visitors and callers to ascertain purpose of visit or call, and direct them to appropriate staff.
Facilitate admissions, discharges and transfers in collaboration with other staff.
Assemble, clean sheet, and tear down medical records.
Operate office equipment such as: nurse call, fax, scanners, photocopier, computer system, telephone system, telemetry.
Accurate and timely order entry.
Perform various clerical and administrative functions, such as ordering and maintaining an inventory of supplies.
Perform quality checks on equipment, i.e., crash cart, transport monitor.
Regular and reliable attendance.
Performs accurate patient registration and verifies patietn information.
Tracts and records unit census.
Serves as the patient's 'Personal Care Champion' by assisting them with activities of daily living.
Greets patients at night, assists with patient placement, and assists with patient flow initiatives and room turnover.
Perform clerical and reception duties utilizing knowledge of medical terminology.
Duties include answering telephones, reviewing physician order and various health care documents, completing order entry.
Conduct patient interviews to verify demographic and insurance information necessary for the patient and third - party payers, assures compliance with all state and federal rules/regulations pertaining to insurance carrier, and gathers signatures for required forms.
Other duties as assigned to ensure patient access management and to maximize the revenue cycle.
Provides clerical support to internal and external departmental customers and assists the RN as directed with high quality care.

Benefits

Competitive base pay
Matching retirement programs
Health, Dental and Vision plans
Health Savings and Flexible Spending Accounts
Employee discounts including car rental, cell-phone plans
Employer-paid, Long-Term Disability, Life, and AD&D
Paid time off (PTO)
Education Assistance Program
Employee Assistance Program
Employee Referral Bonus Program
Discounted cafeteria meals
Paid Parental Leave
Employee Service Recognition program
Voluntary plans including: Life, AD&D, Short-Term Disability, Critical Illness, Accident, Insurance, and Hospital Indemnity